Computing & Technology Services Help Desk

CTS
2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 8am-5pm
Saturday: closed
Sunday: closed

CTS Main Office
Phone: 412.396.6200
Located in Concourse Level of Rockwell Hall

Main Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.

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    Computer Lab Software Information

    CTS develops and tests the core software image that is installed on every public and departmentally operated computer facility. 

    The core lab software suite includes Adobe Acrobat Reader, My IT Lab, SPSS, SAS, and JMP, Internet Explorer, Flash Player, Shockwave Player, QuickTime Player, Windows Media Player, JAVA plug-ins, Silverlight, PowerDVD, Roxio, MS Office 2013 (Word, Excel, PowerPoint, Publisher, Access, Project), Save As PDF plug-in, Magnifier, and Kaspersky AntiVirus.

    Each instructor is responsible for testing the reliability and compatibility of their own software on the systems in a computer lab facility. You will receive a call from CTS to schedule a test of your software in the facility you have indicated. If you do not receive a call within five weeks prior to the start of the semester, please call the CTS Help Desk at 412-396-4357 or 1-888-355-8226.

    CTS will complete software installations based on a first received, first completed basis.  The table below outlines what to expect with reference to the time differential between requests, testing, and installation.

    Request Date
    Test Date
    Installation Date
    Before June 6
    Before July 3
    Before Aug 25
    June 7 -June 27
    Before July 25
    Before Aug 25
    June 28 - Aug 1
    Before Aug 22
    Before Oct 3
    Aug 2 - Aug 15
    Before Sept 19
    Before Oct 24
    Aug 16 - Sept 19
    Before Oct 3
    Before Nov 21
    Before Nov 14
    Before Dec 12
    First day of Spring Semester
    After Nov 14
    As Scheduled
    As Scheduled