Computing & Technology Services Help Desk

CTS
2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 8am-6pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200
Located in Concourse Level of Rockwell Hall

Main Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.

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    Network - ResNet FAQs

    Please select from the links below the question that best describes your current concern:

    What does my tuition pay for with respect to internet connection in my room?
    Your tuition dollars allow us to provide you with high speed internet in your living learning center room, however, new peer-to-peer applications, gaming servers, and other recreational traffic impact network services for administrative, academic, educational, and research use.
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    Are you blocking any web sites or applications?
    The university does not block any internet sites or applications that use the internet.  Academic usage has top priority on the network.
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    Why is my internet connection so slow?
    Many factors can impact your computers connectivity to the network, including hardware, software, and the sites you visit. The main purpose of the campus network is for academic, educational, and research use, therefore these activities have been given priority on the network.  This may impact recreational use of the network.
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    Can I use my gaming system on the network?
    The Duquesne University network policy regarding use is that it is intended to support the academic, educational, and research efforts of the students, faculty, and staff of Duquesne University. The Network Policy can be located here

    The reason you are unable to connect to these gaming resources is because we've had to re-prioritize the network resources to maximize educational performance for all members of the campus community. This may impede your ability to game on-line.

    We are constantly working on improving the network in the Living Learning Center's to provide for a better student experience.
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    Why is Instant Messenger so slow/not working?
    Many factors can impact your instant messenger's connectivity to the network, including software running on your computer and network traffic. The main purpose of the campus network is for academic, educational, and research use, therefore these activities have been given priority on the network.
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    Can I get DSL/Cable Internet in my room?
    At this time, the University does not offer these services.

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    If I am running an FTP or web server, will it still work?
    At this time, the policies for student use of the campus network does not permit the operation of a server of any kind on the campus network. Servers of this kind will not operate in ResNet.

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    What is the University doing to improve the performance of the network in the Residence Halls?
    We are constantly working on improving the network in the Living Learning Center's to provide for a better student experience.
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    What can I do?
    You can practice safe computing by following the suggestions found here.