Computing & Technology Services Help Desk

CTS
2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 8am-6pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200
Located in Concourse Level of Rockwell Hall

Main Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.

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    Campus Password Policy

    Campus Password Policy

    Introduction:

    Authentication is one key to security. This begins with a proper password. As Duquesne University heads towards a single login, password protection becomes even more critical. This policy provides guidelines for password management.

    Policy Statement:

    This policy applies to all users of technology and associated processes at Duquesne. All users will include the following in their password strategy:

    1. Each password must be at minimum seven characters in length.
    2. The password must contain a combination of 3 of the following: uppercase letters, lowercase letters, number(s), and a special character. A password may not be the user ID, user name, or nickname in any form.
    3. A password may not be a word found in an English or foreign language dictionary.
    4. A password may not be readily known information such as: social security number, phone number, address, birth date, anniversary, current date, etc.
    5. A password may not be written or shared with another person. When a user suspects a password has been compromised, the user will change the password immediately and report the incident.
    6. CTS will not disclose passwords to a user via telephone conversation with the user.

    Passwords must be changed at sixty to ninety day intervals. There may be times where users are requested to change password immediately, but that will be approved by administration and communicated by CTS.