Computing & Technology Services Help Desk

CTS
2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 8am-5pm
Saturday: closed
Sunday: closed

CTS Main Office
Phone: 412.396.6200
Located in Concourse Level of Rockwell Hall

Main Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.

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    Virus Overview

    Every day, new viruses are being created. To protect your data, you must remember that it's not a question of if disaster will happen-- it's a question of when. Viruses are among the most common causes of such disasters, which is why having anti-virus software is critical.


    To help in protecting yourself and your data, CTS has put together some recommendations on how to back up your data, as well as to maximize the effectiveness of your anti virus software.

    Norton Anti-Virus is available for purchase for personal computers from the Computer Store for Windows and Macintosh.


    All DU owned computers have managed Kaspersky Anti-Virus installed, that is automatically updated when you are on the DU network, and automatically runs a scan on Thursday's at noon.



    Free or trial versions of anti-virus products:


    Email Spoofing & Spamming

    Technical Support

    If all else fails, or you are unable to perform the above procedures on your own, you can contact the DU Computer Store or another vendor to perform these actions for a fee. The Computer Store is located on the 2nd  floor of the Union and their phone number is 412-396-5645.