Computing & Technology Services Help Desk

CTS
2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Cell Phone: 1.888.355.8226
Fax: 412.396.1125

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 8am-6pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200
Located in Concourse Level of Rockwell Hall

Main Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.

    Welcome to Duquesne University!

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    Student Technology

    Before you begin

    For the complete guide for new students click here.


    office 365

     Email here at Duquesne University is through Microsoft and offers a variety of useful applications.

    For more information in the use, function, or installation of these Microsoft Office 365 products please check out our full Office 365 site here.

    (If are looking to download Office 2013 for your personal machine please visit our downloads page here)


     Multipass

    Your multipass is your key here at Duquesne University. This creates the password and username for all of our systems: Email, Blackboard, Dori, DuqNet. Users are required to change their password every four months and you will be reminded when you log into Dori if your password is about to expire.

    To initialize or reset your multipass please visit this site: www.duq.edu/multipass


     

    Student Accounts and Access

    During the period that students maintain an active status, they will have access to all online services through their Multipass account.

    Online services include; DORI, BlackBoard, Office365 (email, calendaring and online storage), as well as CampusLink.

    Access to these online services will end 13 months after the student is no longer active. Students are encouraged to maintain backups of all online data.


    DuqNet Wifi

    Duquesne University has adopted a standard security policy that requires all devices to use WPA2 Enterprise encryption, in order to gain access Duquesne University's Wifi, DuqNet. We enforce using WPA2 Enterprise encryption to maintain the security of our network so that your connection, data, and transactions are secure and protected.

    If your device is not WPA2 Enterprise compliant we recommend that you contact your manufacturer for the most recent updates available.

    • For step by step instructions for connecting your device click here
    • For troubleshooting please click here
    • For more FAQs click here

    Computer Store

    Owned and operated by Duquesne University, the DU Computer Store is a vital non-profit resource available to all Duquesne students, faculty, staff, and alumni. They offer a large selection of hardware and software as well as repairs.

    For a complete list of services and products as well as the Back to School catalog please check out the Computer Store's site here.

     

    Software Downloads

    The computer store also has software available for download. These downloads are course related and may not be useful to those not enrolled in these courses.

    How-to guides as well as download documentation can all be found here.

    JMP Powerful statistical analysis linked with interactive graphics, in memory and on the desktop.
    SAS Software suite developed by SAS Institute for advanced analytics, business intelligence, data management, and predictive analytics.
    SPSS Software package used for statistical analysis
    EndNote Reference management software package, used to manage bibliographies and references when writing essays and articles.

     Microsoft Office downloads can be found on our downloads page here. (This also includes the OneDrive application)