CTS Help Desk

2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Fax: 412.396.1125
Toll Free: 1.888.355.8226

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 7am-5pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200





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    Office 365

    How do I activate my account?

    Your email account will be automatically created when you have been entered into our administrative system, Banner. As a student this will be when you are deposited, as a faculty, administrator, or staff member it will be when you are made active in Banner by Human Resources.

    The password for this account is controlled by our multipass system. If you need to reset your multipass you can do that here: www.duq.edu/multipass


    How long will I have my account?

    Account deletion is based on your role here at the university. Please refer to the table below for final deletion date.

    OneDrive Email Software
    Faculty & Staff Access will be removed within 24 hours after your last day Access will be removed within 24 hours after your last day Access will be removed within 24 hours after your last day
    Students Account will be auto-deleted 12 months after graduation Account will be auto-deleted 12 months after graduation Account will be auto-deleted 12 months after graduation
    Retirees Retirees of 10+ years will keep account indefinitely Retirees of 10+ years will keep account indefinitely Retirees of 10+ years will keep account indefinitely

    Calendaring

    Calendaring is done through Office 365, Microsoft offer a few training videos to help new users get started here: http://office.microsoft.com/en-us/outlook-help/calendar-basics-RZ101863385.aspx?section=2

    This PDF can also assist with the basic operations.

    More information can be found for more advanced calendaring through Microsoft here.

    Any questions or concerns about calendaring please call CTS Helpdesk at 412-396-4357. or by email at Help@duq.edu.

     


    Generic Email Accounts

    Generic e-mail accounts are e-mail accounts in which the account name is not linked to an individual's name but is instead linked to a campus organization, club or department.

    • Generic email accounts are created by our system team for use by faculty and staff
    • Generic email accounts can be logged into here: mail.office365.com (You must sign out of you @duq account to access the generic)
    • Generic email accounts also have a seperate suffix for logins @liveduq.onmicrosoft.com (ex. generic@liveduq.onmicrosoft.com)
    • Departments should still publish and promote the @duq.edu emaill address. Mail addressed to @duq.edu generic addresses will be delivered properly.
    • Generic email accounts can still be connected to clients and phone. Please see above for setup assistance.

     Mass Mailing Information (Lyris, Outlook, Office 365)

    When University departments need to send emails to a large group of people, (more than 300) please notify the help desk during your planning phase. Large mass emails can obstruct the flow of normal email during peak use hours. Do not send a large email via Outlook. We use Lyris distribution lists or our Student Mass Mailer application for these purposes because these methods are automatically delayed until 8 p.m. to avoid this conflict.

    People that intend on sending mass mailings should abide by the chart below to not cause unnecessary Spam during peak use hours:

    Sending Method

    Population / Sending Time

    Mail environment impact

    Mail Client (ie.Outlook, Mac Mail)

    not queued, sends right away

    large impact , not recommended!!

    Lyris - email distribution lists

    not queued, sends right away

    small, recommended

    Student Mass Mailer

    all messages queued until 8pm

    small, recommended

     We recommend reviewing the Best Practices pdf for sending to Lyris list to avoid being flagged as spam. 

    For information on how to create personal distribution lists in Outlook Web App (OWA) visit here.