CTS Help Desk

2nd Floor Student Union
Email: help@duq.edu
Phone: 412.396.4357
Fax: 412.396.1125
Toll Free: 1.888.355.8226

CTS Service Center
Located on Second Floor of Union
Monday-Friday: 7am-5pm
Saturday: 9am-4pm
Sunday: 12pm-4pm

CTS Main Office
Phone: 412.396.6200

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    Email, Calendar, and Mobile

    Office 365

    Email is provided by Microsoft through Duquesne University's Office 365 subscription. Please check out some of our FAQs to get started.

    jQuery UI Accordion - Collapse content

    KeyHow do I activate my account?

    Your email account will be automatically created when you have been entered into our administrative system, Banner. As a student this will be when you are deposited. As a faculty, administrator, or staff member it will be when you are made active in Banner by Human Resources.

    The password for this account is controlled by our MultiPass system. If you need to reset your MultiPass you can do that here: www.duq.edu/multipass

    ClockHow long will I have my account?

    Account deletion is based on your role here at the university. Please refer to the table below for final deletion date.

    Faculty & Staff Access will be removed within 24 hours after your last day Access will be removed within 24 hours after your last day Access will be removed within 24 hours after your last day
    Students Account will be auto-deleted 12 months after graduation Account will be auto-deleted 12 months after graduation Account will be auto-deleted 12 months after graduation
    Retirees Retirees of 10+ years will keep account indefinitely Retirees of 10+ years will keep account indefinitely Retirees of 10+ years will keep account indefinitely

    OfficeHow do I install Office?

    PLEASE REMEMBER:Your license for these products is tied to your Duquense account and will go away with your Duquesne account. Accounts automatically expire 12 months after graduation. Please be sure to have everything backed up. 


    Downloading and Installing Office ProPlus


    NoAre there any limits or quotas?

    Most users should not expereince any issues when using Office 365 but there are a few limitations to keep in mind.

    Quotas 50GB limit on mailboxes. (CTS will never send quota emails. Please check out: www.duq.edu/phishing for more information.)
    Attachment Limitations 25MB limit. This can be circumvented by adding the file to OneDrive and sharing through this application.
    Recipient Limit 500 recipients. Users sending to groups larger than 100 are advised to contact CTS to create mailings.

    PhoneHow do I add email to my phone or mail client such as Outlook or MacMail?

    Mobile Phone and Client E-Mail Setup

    Mobile phone and Client E-mail setups are usually pretty straight forward but you may be prompted for server information or port information. There are two servers that possibly host your email, if you have issues with one server please try the other. The port number correspond to the respective server.

    Please remember to use the Exchange option.

    Server/Host Port
    outlook.office365.com 995


    Client Setup Links:

    Outlook Apple Mail

    (Note: Please do not setup account as anything other than Exchange!)


    Calendars can personal or global depending upon how they were created.

    Personal calendars are created by an individual and can be shared easily by right clicking the calendar in OWA, selecting "Share Calendar", then entering the the email address of the person with whom you would like to share the calendar. You will then be prompted for to specify their access (for example, read or write). Editors can create and delete appointments.

    Please Note: Personal calendars are not recommended for departmental use since they are attached to an individual account and will be removed when the account is removed.

    Global calendars are requested by a full time faculty or staff member and can be found on the Global Address List.

    To add a global calendar:

    1. Log into outlook.com/duq.edu.
    2. Look for calendar under the apps tile.
    3. Right click on "People's Calendars" or "Other Calendars" depending on how you want to categorize it.
    4. Select "Open Calendar" and type the name of the calendar into the "From Directory" field.

    Please note: Visibilty of these calendars is dependant upon your permissions. If you are seeing "free and busy time" instead of appointments or are unable to create or remove events, you may need to have your permissions elevated and should check with the calendar owner about obtaining those permissions.

    To request a global calendar, please email help@duq.edu or call us here at 412.396.4357.

    Generic Email Accounts

    Generic e-mail accounts are e-mail accounts in which the account name is not linked to an individual's name but is instead linked to a campus organization, club or department.

    • Generic email accounts are created by our Systems team for use by faculty and staff
    • Generic email accounts can be logged into here: mail.office365.com  (You must sign out of you @duq account to access the generic)
    • Generic email accounts also have a seperate suffix for logins @liveduq.onmicrosoft.com (ex. generic@liveduq.onmicrosoft.com)
    • Departments should still publish and promote the @duq.edu emaill address. Mail addressed to @duq.edu generic addresses will be delivered properly.
    • Generic email accounts can still be connected to clients and phone. Please see above for setup assistance.

     Mass Mailing Information (Lyris, Outlook)

    When University departments need to send emails to a large group of people (more than 100), please notify the Help Desk during your planning phase. Mass emails can obstruct the flow of normal email during peak use hours. Do not send a large email via Outlook. We use Lyris distribution lists as our application for these purposes to avoid impacting network traffic.

    People that intend on sending mass mailings should abide by the chart below to not cause unnecessary Spam during peak use hours:

    Sending Method

    Population / Sending Time

    Mail environment impact

    Mail Client (ie.Outlook, Mac Mail)

    not queued, sends right away

    large impact , not recommended!!

    Lyris - email distribution lists

    not queued, sends right away

    small, recommended

     We recommend reviewing the Best Practices pdf for sending to Lyris list to avoid being flagged as spam.