Assistant Professor of Information Systems Management
Palumbo Donahue School of Business
Pittsburgh, PA, 15282
Phone: 412.396.1875 Fax: 412.396.1797
Jacqueline C. Pike, Ph.D. is an Assistant Professor of Information Systems Management in the Palumbo Donahue School of Business at Duquesne University. Pike coordinates and teaches the information systems introductory core course, Business Information Systems. She also teaches Database and Information Management at the undergraduate and graduate levels. In 2011, Pike received the Ohio Faculty Innovator Award along with her teammates for their efforts in developing an engaging, informative, and cost-effective introductory information systems course.
In her research, Pike studies emerging technology and how different user groups engage it to accomplish tasks. Her current research interests include behavior in public online communities and social computing environments, the utilization of public online communities and mass collaboration systems by organizations, and the visual display of information in a systems context. Pike has conducted research related to Facebook, LinkedIn, and Wikipedia.
Pike earned her Ph.D. from the University of Pittsburgh and her B.B.A. from Ohio University's Honors Tutorial College. Prior to joining the faculty, she worked with Microsoft as a Microsoft Most Valuable Professional, and she worked for a number of corporations in IT-related positions. While one can frequently find Pike in her office, when she is taking a break she likes to walk her dog, Rupert, and devise new recipes in her kitchen.
Berente, N., Hansen, S., Pike, J., & Bateman, P. (2011). Seeking the Organizational Value of Virtual Worlds: Patterns of Discursive Sensemaking of an Innovative Technological Environment. MIS Quarterly.
Bateman, P. & Pike, J. (2011). To Disclose or Not: Publicness in Social Networking Sites. Information Technology and People.
Bateman, P., Keillor, B., Pike, J. & Butler, B. (2011). Social Marketing: Lessons for Managing Social Media Initiatives. Innovative Marketing.
Hansen, S., Berente, B., Pike, J., & Bateman, P. (2009). Productivity and Play in Organizations: Executive Perspectives on the Real-World Organizational Value of Immersive Virtual Environments. Artifact (2:3).
Frost, R., Pike, J., & Kenyo, L. (2008). Generating Student Interest in the Information Systems Major: A Strategic Framework for the Introductory Course. Issues in Information Systems, IX(1), 188-195.
My research focuses on emerging technologies and the behaviors surrounding the technologies. In general, I tend to ask questions regarding how the emerging technologies affect how people interact, make decisions, and comprehend information presented to them. My current efforts are focused on include social networking technology and mass collaboration systems.
In the area of social networking technology, my studies examine the publicness of social networking and how users change their behavior in light of the publicness. Currently I am examining the impact of boundary-blurring social networking websites in a hiring context and, in particular, focusing on the impression formed by recruiters when boundary-blurring social networking sites are viewed.
My research on mass collaboration systems, and in particular Wikipedia, focuses on policy systems and how the users manage the creation of product. Present studies examine rule-breaking in mass collaboration systems and how the users come to an agreement in an environment where rule-breaking is permitted. My co-authors and I are also working on a study of contentious objects in mass collaboration systems and how they can be managed. Contentious objects exist when multiple parties disagree about how the object should exist and are given a forum to express their disagreement. This work puts forth a new perspective on boundary objects, which can act to bring two or more parties together, by introducing contentious objects, which permanently act to divide two or more parties and create tension.