Assistant Professor of Information Systems Management
Palumbo Donahue School of Business
Pittsburgh, PA, 15282
Phone: 412.396.1775 Fax: 412.396.4764
Charles A. Wood is an Assistant Professor in the Management Information Systems area at the Palumbo Donahue School of Business at Duquesne University in Pittsburgh, Pennsylvania. After spending over a decade in the "real world" as an information security specialist, systems analyst, team leader, manager, systems architect, and finally as the owner of a successful consulting company, Chuck returned to academia to complete an M.B.A. and a Ph.D. Chuck has taught at several institutions, including Notre Dame and at the University of Minnesota. He also holds a Certfified Information Systems Security (CISSP) designation, which is considered to be one of the highest certifications on information security.
Dr. Wood develops and teaches courses at the undergraduate and graduate level where he challenges students to understand how information flows within an organization, and how to develop systems to get the right information to the right people at the right time to make the right decisions, and how to protect the information and ensure the information is correct.
Dr. Wood received his doctorate from the University of Minnesota's Carlson School of Management. His research interests are e-commerce, electronic auctions, buyer and seller reputations, and pricing in Internet-based selling. His publications appear in The Journal of MIS, Management Science, The Journal of Marketing, Communications of the ACM, Journal of MIS, Information Technology and Management, Electronic Commerce Research and Applications, Managerial Decisions and Economics, Information Systems Frontiers, and the International Journal of Intelligent Systems in Accounting, Finance and Management. He has authored multiple books on software development, database management and computer systems development.
“Does Effective Inventory Management Improve Profitability?: Empirical Evidence from U.S. Manufacturing Industries,” with Hojung Shin and Minjoon Jun, International Journal of Information Systems and Supply Chain Management (IJISSCM), in press 2015.
“Multicomponent Systems Pricing: Rational Inattention and Downward Rigidities,” Journal of Marketing,” with Sourav Ray and Paul Messinger, Journal of Marketing 76(5), September 2012, 1-17.
“Which Online Channel is Right? Online Auction Channel Choice for Personal Computers in the Presence of Demand Decay,” with Terence Ow, Electronic Commerce Research and Applications 10(2), 2011, 203-213.
“Bidding Patterns, Experience, and Avoiding the Winner's Curse in Online Auctions," with Rob Easley and Sharad Barkataki, Journal of MIS 27 (3), Winter 2010-2011, 241-268.
“Market Depth and Efficiency: An Empirical Analysis of Collectible Coins and Stamps,” with Rob Kauffman and Trent Spalding, Decision Support Systems 48 (1), December 2009, 3–13.
“The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias,” with Chris Dellarocas, Management Science 54(3), March 2008, 460-476.
“Follow the Leader: Price Change Timing and Strategic Pricing in E-Commerce,” with Rob Kauffman, Managerial and Decision Economics 28 (7), October 2007, 697-700.
"Doing Their Bidding: An Empirical Examination of Factors that Affect a Buyer's Utility in Internet Auctions," with Rob Kauffman, Information Technology and Management 7 (3), September 2006, 171-190.
“WEBVIEW; an SQL extension for joining corporate data to data derived from the web,” with Terence Ow, Communications of the ACM 48 (9), September 2005, 99-104.
"The Effects of Shilling on Final Bid Prices in Online Auctions," with Rob Kauffman Electronic Commerce Research and Applications 4 (2) Spring 2005, 21-34.
"Design Principles for Long-Lived Internet Agents," with Rob Kauffman and Sal March, International Journal of Intelligent Systems in Accounting, Finance, and Management, 9 (4), December 2000, 217-236.
“Research Frontiers in Object Technology,” with Sal March and Gove Allen, Information Systems Frontiers 1 (1), 1999.
My most recent research involves delving into information security design, the effects of security breaches on corporations, and the ways corporations can best secure their information. I am also interested in the effects that Internet systems have on buyers, sellers, and firms. It is easily argued that the Internet has changed the availability of information, and this has an effect on buyer behavior, firm behavior, and the security of information. My main research goal is to analyze how breaking technology results in modifications in firm effects, seller actions, buyer behavior, and thus result in a change in firm and market structure. While my research spans the entire e-commerce space, such as security policies, competition, bundling decisions, firm size, and pricing decisions made among vendor retailers like Amazon, my research often uses data from online auctions, where thousands of sellers and thousands of buyers interact, making it a rich environment for studying how buyers and sellers interact over online auction Internet systems. Indeed, several small business exist solely through online auction sites like eBay, often generating up to hundreds of thousands of dollars in annual sales, and also other well established companies such as Hewlett Packard, Dell, and Disney now use eBay as a channel for sales.
To gather data for my research into competitive markets, I have developed customized Internet agents (written in Java, a computer programming language) that can gather literally millions of records in a relatively short time and in at very low cost. The design of Internet agents and automated data collection methodologies has become a source of research interest for me, resulting in systems design articles that describe the development and design of data collecting Internet agents, a research stream on ethical data collection, articles on how the Web has changed research, and even two patents (one held jointly by Notre Dame, the other held jointly with Duquesne University) that describes how database data can be joined to Web data with an SQL addition that can reside on the database engine and perform ad hoc queries that join database and Web data. I have developed a tool in Java that incorporates this SQL addition, and I often use this tool when I gather data to conduct research. These articles on data collection are complemented by five pedagogical books (each around 700 pages or so) and a myriad of book chapters (published on Amazon) that I have written that deal with overall systems infrastructure, systems security, and database design and development in various computer languages.
2013 - 2015: Patent – Going through the patent process to patent an innovation that removes secret content from multimedia file transmissions. This plugs a huge vulnerability in the most (if not all) intrusion and detection systems currently available on the market.
2013: Best Researcher Award – Duquesne University
2013: Best paper nomination. International Conference on Electronic Commerce., “Asymmetric Pricing Patterns from Online Retailers," with Sourav Ray and Paul Messinger
2012 BCSI Keynote Address – Topic was Data Harvesting and Management for Business, Consumer and Social Insights Research for the 2012 Workshop on Business, Consumer and Social Insights Singapore Management University.
2010: Best Paper in Track–Marketing Strategy & Management Track, American Marketing Association 2010 Summer Marketing Educator's Conference, "Leaving the Tier: Asymmetric Pricing Patterns in Online High Tech Shops," with Sourav Ray and Paul Messinger
2010: Best Paper in Track – Hawaii International Conference on System Sciences (HICSS-43), “Leaving the Tier: Asymmetry in Pricing Patterns in Online High Tech Shops," with Sourav Ray and Paul Messinger.
2002: Best Dissertation Award -- University of Minnesota Conference on E-Commerce
2000: Best Paper Award – International Conference on Information Systems (ICIS 2000) for “Follow the Leader? Strategic Pricing in E-Commerce,” joint research on price competition in Internet-based selling with R.J. Kauffman (chosen best out of 348 submissions and 44 accepted papers).
2000: Winner, Best Paper of Conference. American Conference on Information Systems (AMCIS 2000), August 2000, Winner, Best Paper in Mini-Track, Electronic Markets and Auctions, for "Running Up the Bid: Modeling Seller Opportunism in Internet Auctions," joint research on seller pricing behavior in Internet-based electronic auction markets with R. J. Kauffman. (Chosen best out of 194 accepted papers.)
2000: Best Research in Track. University of Minnesota Annual Conference on E-Commerce, Winner, Ph. D. Research Track.
2000: Carlson School of Management Dissertation Fellowship, University of Minnesota