Why use the Outlook Live student e-mail?
Your Duquesne University email account is the official means of campus communication. Important information such as your bill and other announcements will be delivered to this account only.
What is included with the Outlook Live student e-mail account?
Your Outlook Live student e-mail account is very similar to the Windows Live Hotmail environment. What is included:
Duquesne’s new email also provides access to the following Microsoft services for students only:
 | Please note: Duquesne University manages the email feature of the new environment; all other services are provided directly by Microsoft. |
Your Outlook Live password is your MultiPass password and can be reset via the Password Change or Password Reset functions on the MultiPass website.
Can students access Outlook Live student e-mail accounts via the Mac? How about Safari and Firefox?
Yes, Macs can access Outlook Live student e-mail accounts via either Firefox or Safari. For Safari users, a lighter version with minimal reliance on JavaScript is used, but with the same 10GB of storage that everyone else gets. Firefox 1.5 users on the Mac will experience heavy use of JavaScript, as will users of Internet Explorer.
Access to the Outlook Live account can be made via the email link in DORI.
How can I find out the address for my individual Outlook Live student e-mail account?
Your email address will be your MultiPass username followed by @duq.edu. (if your MultiPass username is student then your email will be student@duq.edu) If you are unsure of your MultiPass username you can look it up during initialization of your account. To initialize your account visit www.duq.edu/multipass and click Initialize Your MultiPass and follow on-screen prompts, during this process you will be able to lookup your MultiPass username.
How do I login to my Outlook Live student e-mail account?
Login to http://www.duq.edu/dori and click the email icon. You will need to login with your full email address and your current MultiPass password. The first time you access Outlook Live email you will have to setup the account, see instructions and more details on our Getting Started page.
Please note: Be sure to log off any other Windows Live accounts, i.e. Hotmail, before logging into your duq.edu student e-mail account.
What is my password for Outlook Live student e-mail?
Your password for Outlook Live student email is your MultiPass password that you created during initialization. To initialize your MultiPass account or reset your password visit www.duq.edu/multipass
What if I receive an error message while logging into my Outlook Live student e-mail account?
The initial activation requires you to correctly enter your full @duq.edu e-mail address and your MultiPass password in the Outlook Live login screen that you will initially be directed to. In mid-August this will be required.
If you receive the following error message, "The e-mail address or password is incorrect. Please try again," here are some simple troubleshooting solutions for common mistakes.
Still having problems? Contact the CTS Help Desk for assistance.
When is the Outlook Live student-mail account created?
Your Outlook Live student e-mail account information is created 2-3 hours after you become an active, deposited student.
What happens if I change my name?
If your name legally changes due to marriage or some other life event you should contact your advisor or the Registrar’s office to update Banner. When your name is changed, a new MultiPass account will be generated for you. Once the change is made in Banner you should contact the CTS Help Desk to inform them so that a mail alias can be created for your Outlook Live account.
Can I setup my mobile phone to get Outlook Live mail?
Yes. Common server settings are provided in the link below, if you need further assistance you should contact your service provider.
For common server settings, click here.
Can I forward my e-mail out of the Outlook Live student e-mail account into another account?
Yes. But if you forward your Outlook Live student e-mail to another account, official faculty/staff e-mails may get caught and eliminated by the spam filters used by the receiving account.
Note: Forwarded e-mail is not stored in sent items, and so you will have no record of it in your Outlook Live student e-mail inbox. For information on how to forward e-mail, click here.
Is there any restriction on the maximum number of e-mails I may send per day?
The limit you can send out of your Outlook Live student e-mail account is 500 e-mails per day. Each e-mail is essentially an alias in the To…, Cc…, or Bcc… line. That means you can send 100 mails to 5 people or 5 messages to 100 people. You can receive unlimited e-mails per day (up to the remaining storage limit). Note: E-mails sent between @duq.edu accounts do not count against the daily maximum.
Will Microsoft provide restoration of e-mail accidentally deleted?
Deleted e-mails are moved to the trash folder where you can retrieve them for up to thirty days later. If you manually empty your recycle bin and need a message restored you can contact the CTS Help Desk who can restore any message that was deleted within the past 30 days. After that, the e-mail is deleted from the servers and cannot be restored. You may use client software such as Microsoft Office Outlook to POP your mail and store it on your computer for individual archival and data recovery purposes.
Can I search my individual Outlook Live student e-mail account?
Yes. There are a variety of useful and powerful, searching capabilities available to Outlook Live student e-mail users through the Web and rich clients - the Outlook Live Mail client can also take advantage of Microsoft's operating system search capabilities for integrated desktop search.
How can I use mail clients such as Thunderbird, Outlook, or Entourage with my Outlook Live student e-mail?
Yes, you can use POP pull e-mail from your Outlook Live student e-mail into Outlook, Thunderbird, or Entourage.
For instructions specific to your mail client:
Can I check my e-mail and get alerts using my mobile phone?
Although this is outside of the support provided by Duquesne University, Microsoft has information available regarding mobile capabilities via their my.liveatedu.com website.
Will I receive daily Spam Quarantine digest messages?
Yes, you will receive Barracuda Spam Quarantine digests daily (when you have messages that were marked as Spam)
