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Email - WebMail Overview/Basics

This page no longer applies to Student Email! Students, please see our page on Outlook Live Student Email

WebMail is an on-line interface to access your DU e-mail. With WebMail you can access your DU mail from any where in the world on a computer that has internet access and a web browser. By using WebMail you can manage your mail from any location instead of having to manage it locally with a mail client. WebMail users store their received, sent messages and folders on the server. You can give feedback on WebMail by clicking here.


Logging in and logging out

Login to DU WebMail at this address:

https://webmail.duq.edu

Enter your MultiPass username and password. If you don't know your password, please visit www.duq.edu/multipass and click Forgot My Password. If you have problems logging in, please contact the Help Desk at x4357.

To logout, click the "Sign Out" link in the upper right corner. You will automatically be logged out if your connection remains idle for 30 minutes.


Checking your mail

To read your email, click on the name of the subject for the email you want to read. Once you have opened the email, you will be able to click "next" to go to the next email. You will also see the usual options such as "delete," "forward," and "reply." Click either "message list" or the "INBOX" link to the left to go back to your list of messages.

To check for new mail, hit your browser's "refresh" or "reload" button.

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Sending mail

You can set up a signature for outgoing messages by going to "Options" > "Personal Information." Type your signature in the box provided. If you want to have your signature added to every email you send, make sure "Use Signature" is set to "Yes."

Click on "Compose" at the top of the page to begin a new mail message.

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Folders

Your folders are listed in the blue area to the left. You can add new folders by clicking on "Folders" at the top of the screen. Any folders you create will only be available through the WebMail interface unless you configure a mail client such as Outlook or Eudora to use IMAP.

To add messages to a folder, first put a check mark next to each message. Then select the appropriate folder under "Move Selected To" and click the "Move" button.

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Setting a Forward in WebMail

  1. Log into web mail by going to http://webmail.duq.edu
  2. Enter your user name and password.
  3. Click on options
  4. Click on Autoresponder / Mail Forwarding
  5. Put a check mark in "Forward incoming message to addresses listed below"
  6. Type in the e-mail address where you want to forward this in Forwarding E-Mail Addresses (One Address Per Line)
  7. Click on Submit.

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Removing a Forward in WebMail

  1. Log into web mail by going to http://webmail.duq.edu
  2. Enter your user name and password.
  3. Click on options
  4. Click on Autoresponder / Mail Forwarding
  5.  **If you had setup a forward outside of WebMail or you do not see a check mark in the Forward area, you need to put a check mark in "Forward incoming message to addresses listed below", click Submit then proceed to the next step.
  6.  Uncheck the box Put a check mark in Forward incoming message to addresses listed below
  7. Click on Submit.

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Setting a Vacation Message in WebMail

  1. Log into web mail by going to http:// webmail.duq.edu
  2. Enter your user name and password.
  3. Click on options
  4. Click on vacation message
  5. Put a check mark in Send auto-reply to sender ?
  6. Type in the Vacation Subject Out of the Office
  7. Type the Vacation Message
  8. Click on Change settings to save your change.

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Importing an address book

  1. In your current program go to file import/export
  2. Choose Export to a file
  3. Click next
  4. Choose Comma separated Values (windows)
  5. Highlight contacts and click next.
  6. Browse to your desktop or write down the path to where the file is saving.
  7. Click on Next
  8. Click Finish.
  9. Open WebMail.
  10. Click on Addresses
  11. Click on Browse next to import CSV file and browse to the file (This should have been save to the desktop)
  12. Click on Import CSV File.
  13. Click on Finish.

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Display Preferences

Theme
WebMail offers different color themes for your viewing pleasure. You can choose between the many listed there if you so desire.

Custom Style sheet
Changing a theme only changes the colors, a style sheet may change more, for example the font size used by WebMail.

Language
If English isn't your native tongue, you can easily change the language that most things display in. If your desired language is in the list, you can choose it and all future WebMail related messages will be in that language. Note that this doesn't translate incoming email messages or folder names.

Use JavaScript
One of our main goals in creating WebMail was to have no JavaScript in any of our pages. However, some of our developers made a very good address book searching utility that uses JavaScript. Some other JavaScript functions were added as well. Rather than remove it, we now give you the option of using pure HTML or allow JavaScript as well. If you don't know what this means, you are safest to choose Auto detect.

Number of Messages to Index
This is the number of messages to show at a time in a folder. If there is more than this number in the folder, you will see a "Previous" and "Next" link above and below the listing which will take you to the previous or next messages.

Enable Page Selector
Setting this to Yes shows page numbers above and below the message list to quickly jump to a specific page of messages. The number Maximum pages to show can limit how many page numbers will be displayed above and below the message list.

Wrap incoming text at
How many characters should we allow before wrapping the text. This prevents messages from scrolling way off the screen. 86 is usually a safe thing to put in here, but you are free to change it to whatever you desire.

Size of editor window
How wide do you want your "Compose" box to be? This is the number of characters per line that you will be able to type before wrapping in the Compose section.

Location of Buttons when Composing
Where are the buttons Addresses, Save Draft and Send located?

Address book Display Format
Choose how you want the address book to be displayed. If you want maximum compatibility with all browsers, use HTML. Select JavaScript if you know your browser supports it, it will display a nicer address book.

Show HTML Version by Default
If a message you receive is in both text and HTML format, you can choose if you want to see the HTML version (Yes) or the text version (No) by default.

Include Me in CC when I Reply All
Reply All sends your reply to all recipients of the original message, including yourself. To leave your own email address out, set this to No.

Enable Mailer Display
When viewing a message, this displays which email program the sender used.

Display Attached Images with Message
If someone sends you a message with one or more images attached and you've set this to Yes, the images will be displayed right away when you view the message.

Message Highlighting

The idea for this came because if you are subscribed to many mailing lists, it is very hard to distinguish which messages came from where while reading through the list of messages. With Message Highlighting, you can have the background color of all messages from one mailing list different than the color of another list.

Just click on [New] to create a new one, or [Edit] to edit an existing one and the options will appear below.

Identifying Name
This is simply the name that you see which describes what it is. For example, if you are highlighting messages from your mother, you might set this to "From Mom".

Color
This is the actual color that the background will be. You can choose between a number of pre-defined colors that we have selected for you, or you can enter the HEX code for the color that you desire (i.e. a6b492). If you choose to enter your own color, you must also select the radio button in front so that it is checked.

Match
Here you can choose the matching phrase. From the drop-down box, you can choose which header field to match against (to, from, subject...) and in the text box, you can enter the phrase to match (mom@yahoo.com).

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Folder Preferences

Folder Path
On some systems this will not be displayed. If you don't see this option, just ignore this. On other systems, this is quite a necessary feature. Usually the option that is in there is what should be there. This is the folder in your home directory that holds all your email folders. If you don't understand this, just leave it what it is.

Trash Folder
You can choose which folder messages will be sent to when you delete them. If you don't want deleted messages to go to the trash, set this to "Don't use Trash".

Sent Folder
You can choose which folder your sent messages will go to. If you don't want these, just set it to "Don't use Sent".

Draft Folder
You can choose which folder the messages you save as draft will go to. If you don't want to use this, just set it to "Don't use Drafts".

Location of folder list
Determines whether you want the list of folders on the left or right of your window.

Width of folder list
With this option, you can select how wide the list of folders will be. If you have very long folder names or large fonts, it is good to set this pretty high. Otherwise, you should set it low so you don't waste screen space.

Auto refresh folder list
Squirrel Mail has the functionality to automatically refresh the folder listing on the left side of your browser window. This will also update the number of unseen messages that are in each folder. This is a good way to check for unseen messages in the INBOX without having to click on it every time.

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