Frequently Asked Questions

Do you accept my insurance?

Most likely we do. We accept most state, federal and commercial insurance.

How do I sign up to use The Center for Pharmacy Services?

Call our pharmacy at 412.246.0963 or pharmacyinfo@duq.rx.org. Our staff will walk you through the enrollment process and collect necessary information, including:

How do I transfer my existing prescriptions?

Contact us at 412.246.0963 or pharmacyinfo@duq.rx.org and we will get in touch with your current pharmacy on your behalf. We can also contact your doctor to get the prescription directly.

How do I get a new prescription to the pharmacy?

The easiest, safest way is to have your doctor’s office send it to us electronically. You can also mail it or drop it off at the pharmacy.

How is my medication packaged for delivery?

Your medication is packaged in a sealed envelope or bag to protect your privacy.

What if I am not available when the delivery person arrives?

If you know you cannot be there when your delivery arrives or if you miss the delivery, contact us at 412.246.0963 or pharmacyinfo@duq.rx.org and we will reschedule your delivery. With your permission, we can also leave your prescription with a designated person.

Can other members of my family use the pharmacy?

Yes. However each family member will need to enroll separately.

What if I have other questions?

Our pharmacists are here to help you, so please contact us at 412.246.0963 or pharmacyinfo@duq.rx.org with any questions you have about The Center for Pharmacy Services that are not answered here.