Frequently Asked Questions

  1. I paid my "previous balance." Why is it still showing on my bill?
    The previous balance will show on your account until the end of each term. Any payments that you make are listed on your bill.
  2. Why is my financial aid missing from my bill?
    Financial aid will not be applied to your bill if you have not correctly completed and submitted all the necessary forms to the Financial Aid Office. Make sure you sign and return the promissory notes for loans, such as the Stafford and Perkins. You  must also complete your exit interview.

    Please contact the Financial Aid Office at 412-396-6607 or faoffice@duq.edu for additional information on outstanding requirements.
  3. How do I get a bookstore voucher?
    If you have a credit balance showing on your student account, you may transfer any portion to the University Bookstore.  These bookstore accounts remain open approximately 4 weeks into the term.  Any unused funds are refunded to the student once the voucher has been closed.  Please contact the Student Accounts Office to arrange this transfer.   Please allow us 3 hours to complete the transfer and set up your account at the Bookstore.
  4. Why not VISA?
    Unlike other credit cards, VISA requires a fixed processing fee for all transactions. We feel this is an unfair burden, especially for smaller charges. If you do not have another credit card, we suggest you use echeck for payment online or mail your check to the Cashier's Office.
  5. When can new students access DORI?
    New students are officially part of the University after they make the deposit that secures their place in their class. They will get notification about signing up for MultiPass and DORI during June prior to the Fall semester, or just before they begin their first term. New students should watch their Duquesne email for their first eBill notice. Once they have their MultiPass, they can go to DORI to enter QuikPay
  6. Why is my current statement from last term?
    The current statement is the most recent statement posted to your online account.  You can view current account activity online by selecting Account Status.  This is the real time transaction link.
  7. When are late fees assessed?
    Accounts that are not paid in full by the end of the first week of class will be assessed a late fee of 1.5% on the outstanding balance.  This late fee is assessed each month.  Students enrolled in the Nelnet payment plan are exempt from late fees on their student accounts, as long as the payment plan is set up to cover entire balance.
  8. There is a hold on my student account. Why?
    If you have an outstanding balance on your account you will have a financial hold.  You will not be able to request an official transcript and may also be prevented from registration for future terms.  Students enrolled in the Nelnet payment plan may also have holds applied, if the payment plan is not set up to cover the balance due.
  9. How do my parents get a copy of my bill and access to my student account?
    Students will need to log into their online account through DORI and click the link for Authorized Payers.  Add the name and email address for those who may call the office on your behalf, or may wish to have access to the student account.  Those designated as authorized payers will also receive email notices when eBills are posted.
  10. Do I have to enroll in direct deposit to receive my student refund?
    The University now requries students to activate their direct deposit account to receive student refunds.  This is the quickest and most secure method to receive your overpayments.

    Students that do not activate their accounts will have a refund check mailed to their home address on file with the Registrar's Office.  No refund checks are available for pick up at the Cashier's Office. For students whose credit balance is a result of a Parent Plus loan, a refund check will be mailed to the parent borrower.  Direct Deposit is not availabe for Parent Plus refunds at this time.
  11. What happens if a check is returned for non sufficient funds?
    Payment of tuition, fees, room and board with an NSF check will result in the cancellation of the registration.  In addition, a $20 service fee will be added to the student account.

 

Getting a Copy of a Bill for Employer or Sponsor

You can print a copy of your bill from QuikPay. Once logged in, select “View Accounts” from the menu on the left and you will see your current student account activity. Then select “View my eBill.” You will see a link that permits you to “Print a copy of your eBill.”To get a copy of a "Paid in Full" receipt, as required by many employers for reimbursement, contact Student Accounts directly.

Question of the Month

Why do I have a hold on my student account?

Any balance due on your student account will generate a hold, which may prohibit registration for future terms and/or the ability to view and request your official transcript.  Please be advised if you make your payment online, the hold will not automatically be removed.  Contact Student Accounts if you have any questions.