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Assistant Director of Communication Technology

Salary: Commensurate with experience
Location: Enrollment Management Group
Position Status: Full-time
Hours: 8:30 a.m. to 4:30 p.m.
Position Number: 10-389
Open Date: October 26, 2017
FLSA Status: Exempt
Notes: Accepting resumes
Send Resume To: apply.interfolio.com/46619


Under the primary direction of the Director of Marketing and Communications for Enrollment Management, the Assistant Director of Communication Technology is a new position that will work to ensure the success of the University CRM system, enrollment-related text messaging initiatives and the supplemental email tools in support of enrollment communication.

Supporting undergraduate and graduate admissions, this position will work to continually optimize the use of the CRM and other communication technology tools at the University, including working with content provider to schedule and deliver email and text messaging communications, conducting ongoing testing, quality assurance, list development, training, reporting, trouble-shooting and tool enhancements. A goal of this position is to expand the use of these tools to their fullest potential.


Serves as an integral part of the communication team that designs and implements Duquesne University's recruitment communication program. Works with enrollment colleagues, including undergraduate and graduate admissions content providers and enrollment systems, where appropriate. Reviews and shares campaign analytics information to inform any potential revisions to efforts.

Manages and executes communications to prospective, admitted and deposited undergraduate and graduate students through the University's CRM system, text messaging platform and other email tools.

Coordinates CRM communication, which includes:

    • Building marketing lists, filtering on a wide array of criteria
    • Designing emails based on provided text/content
    • Building and monitoring email campaigns
    • Sending ad-hoc emails as needed
    • Developing training documents and leading training sessions (audiences to include admission counselors, school liaisons, etc.)
    • Providing vendor partners with mailing lists, filtering on a wide array of criteria
    • Developing and managing a queue system for CRM-communication requests
    • Providing end-user support across the University
    • Staying abreast of changes, upgrades, enhancements and resources related to the university CRM system.

Manages implementation and integration of new communication components (e.g., text messaging, school tool transitions) as they are expanded at the University

Maintains awareness of, shares and utilizes email best practices including browser/client/device compatibility, optimizing deliverability and message standards as well as email regulation compliance.

Serves as the enrollment communication liaison with the University's Computing and Technology Services (CTS) team, the CRM provider and text messaging vendor. Troubleshoots and escalates technical issues with CTS and CRM provider when appropriate.

Serves as coordinator for all enrollment-related text messaging initiatives including quality assurance and testing, campaign deployment, staff support and vendor liaison.

Participates in projects, professional development, committees, events and other initiatives as requested.

Performs other duties as assigned.


Previous work experience in higher education in CRM systems required, or any equivalent combination of experience and training that provides the knowledge, skills, and abilities required to perform the essential job functions. Previous experience with Ellucian Recruit and/or Ellucian software preferred.

Work requires a bachelor's degree with at least two years of progressive experience in a higher education environment, or any combination of experience or training that provides the following knowledge, skills, and abilities required to perform the essential job functions. This includes but is not limited to:

  • Working knowledge of email marketing, experience in developing e-mail campaigns and messaging;
  • Attention to detail and accuracy;
  • Demonstrated planning and organizational skills to accommodate multiple priorities;
  • Previous exposure to project-related activities through active participation in system-related projects;
  • Exceptional leadership, customer service, interpersonal, and oral and written communication skills;
  • Effective presentation skills;
  • Excellent analytical and problem solving skills with the ability to prioritize work;
  • Strong information technology skills with proficiency in Microsoft Office Suite;
  • Ability to think strategically and work in a diverse environment either independently or as part of a team;
  • Ability to work with diverse populations and sensitivity to the need of each individual to be treated with dignity and respect as it relates to diversity in general and the Mission of the University specifically.


Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).

We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.

Duquesne University uses Interfolio to collect all faculty and staff job applications electronically. Please send a letter of application describing your experience and interest, resume, and the names and contact information for three professional references to: http://apply.interfolio.com/46619.

Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.