Working Remotely

Overview

This page contains information about IT services and resources available to Duquesne employees who are working remotely.

On this page


Computing equipment

Before you begin working remotely, please test your access to the following equipment at home:

  • Laptop or desktop computer
  • Microphone
  • Webcam
  • Internet.

If you do not have access to this equipment at home, consult with your supervisor.


Connect to Duquesne's network with a VPN

To access internal University resources, employees working remotely will need to use a virtual private network (VPN) client. A VPN client is an application on your computing device that establishes a secure connection to a secure network.

As stated in CTS's VPN service requirement, employees must use a University-owned and managed Windows or Mac device to connect to Duquesne's VPN. Employees also need to:


Call forwarding

Set up call forwarding

You must be on Duquesne's campus to set up call forwarding from your desk phone to another phone number.

  1. Lift the handset on your desk phone and wait for a dial tone.
  2. Dial *19 (start-one-nine) from your desk phone and wait for a dial tone.
  3. Dial *13 (star-one-three) and then enter the 10-digit number of the phone you want to forward calls to.
  4. Wait for a confirmation response of three beeps. This means the phone number you are forwarding to has been accepted.
  5. Hang up your phone.

You have now set up call forwarding on your University desk phone. Please see the steps below for turning call forwarding on and off.

Turn on call forwarding

After you have set up call forwarding on your University desk phone, press the Call FWD key to begin forwarding incoming calls received at your University desk phone. The Call FWD key on your desk phone will light up.

Turn off call forwarding

To turn off call forwarding, press the Call FWD key on your University desk phone. The Call FWD key on your desk phone will no longer be illuminated, and calls will begin ringing at your University desk phone.


Access your University voicemail

You can access your University desk phone's voice mailbox remotely by following the steps listed below.

  1. Call 412.396.4740 on your mobile phone.
  2. When prompted to enter your mailbox number, enter your 4-digit University phone extension.
  3. When prompted to enter your security code, enter your 4-digit security code for your mailbox.

Zoom video conferencing

Zoom allows you to have online meetings with anyone who has an internet connection. You can connect to a Zoom meeting using either audio, video or both. If connecting with a computer, participants can share and view each other's computer screens.

You can join a Zoom meeting using your computer, mobile device or by calling in from your phone. Visit duq.zoom.us to start using Zoom.


University email

You can access your University email account by visiting duq.edu/mail or signing into DORI and clicking the Mail icon in the top right corner.


Cloud storage services

If you connect to Duquesne's VPN while working remotely, you can access and modify files store on shared internal drives. If you are not using Duquesne's VPN, you can upload and collaborate on files using either Box or Microsoft OneDrive cloud storage services.

Box

  1. Go to duq.edu/box.
  2. Click Continue on the prompt asking if you are a member of Duquesne University.
  3. Sign in with your MultiPass username and password.

Microsoft OneDrive

  1. Go to duq.edu/onedrive.
  2. Enter your University email address and click Next.
  3. Sign in with your MultiPass username and password,

Duo multi-factor authentication (MFA)

Employees are encouraged to enroll at least two devices in Duo MFA in case you don't have access to your primary device.

If you use your desk phone as your primary MFA device, we recommend enrolling another device, such as a mobile phone, YubiKey or hardware token.