Software and Applications
Overview
Computing and Technology Services (CTS) licenses and supports several software products for Duquesne students, faculty and staff. Employee software support includes updates and patches for operating systems and supported software titles.
On this page
- Popular software and applications
- Student software support
- Employee software support levels
- Employee software support: Windows OS
- Employee software support: macOS
Popular software and applications
EndNote
EndNote is the industry standard software tool for publishing and managing bibliographies, citations, and references on the Windows and Macintosh operating systems. It is licensed through the Gumberg Library.
JMP, SAS and SPSS
JMP, SAS and SPSS are statistics applications used by many different schools at Duquesne University.
Microsoft Office
Students and employees can download Microsoft Office for free on a maximum of five personal devices. Microsoft Office for Windows devices features Word, Excel, PowerPoint, OneNote, Access, Publisher and Outlook. Microsoft Office for macOS devices features Word, Excel, PowerPoint, OneNote and Outlook.
Zoom
Zoom is a web conferencing solution that meets a wide variety of collaboration needs. Examples of use include distance meetings, digital office hours, video calls, and remote interviews.
Qualtrics
Qualtrics is a user-friendly tool that Duquesne faculty, staff, and students can use to perform research and gain valuable insights into data obtained through surveys.
Gartner
Gartner is a leading information technology firm that provides research and analysis services to inform and support decision making in higher education and other industry sectors. Gartner is available to all active Duquesne faculty, staff, and students, providing access to select Gartner research through its online database, "Core Research Campus Access." The database includes research findings on a wide range of IT-related topics, including analyses, opinions, trends, leading practices and case studies.
Student software support
CTS will give best effort to resolve software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne Computer Store for further troubleshooting.
| Third-Party Software | |
| A1 | CTS provides support for this product with specific configurations |
| A2 | This product is in testing and not yet supported by CTS |
| Programs | Download | Labs | Support |
| Adobe Creative Cloud | No | No | A1 |
| Adobe Flash* | Link | Yes | A1 |
| Adobe Reader | Link | Yes | A1 |
| Azure Dev Tools | Link | No | A1 |
| EndNote | Link | Yes | A1 |
| Sophos | Link | Yes | A1 |
| Google Chrome | Link | Yes | A1 |
| Internet Explorer | Link | Yes | A1 |
| Mozilla Firefox | Link | Yes | A1 |
| Java** | No | No | A1 |
| Microsoft Office 2019 | Link | Yes | A1 |
| Linux | No | No | A2 |
| macOS Catalina (10.15)*** | No | No | A1 |
| macOS 10.10+ | No | Yes | A1 |
| Safari | No | Yes | A1 |
| Windows 7 | No | No | A1 |
| Windows 8 | No | No | A1 |
| Windows 10 | No | Yes | A1 |
* Adobe will stop updating and distributing Flash Player at the end of 2020. Microsoft will remove the ability to run Adobe Flash in Microsoft Edge, including Microsoft Edge built on Chromium, and Internet Explorer across all supported versions of Microsoft Windows. Users will no longer have the ability to enable or run Flash. Mozilla Firefox and Google Chrome have also announced they will not support Flash in browsers.
** With changes made in Oracle Java licensing, users are now required to purchase Java through the Computer Store if needed to run applications. We encourage users to review Java OpenJDK as an alternative to Oracle Java.
*** MacOS Catalina no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning.
Employee software support levels
CTS will give best effort to resolve all software issues for employees. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For software issues that cannot be resolved by the Help Desk, tickets will be escalated to CTS Technicians for further troubleshooting. The average turnaround time for tickets assigned to CTS technicians is between one and three business days.
| Software Support Levels | |
| Manufacturer Support | The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history. |
| CTS Support | CTS Support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access. |
Employee software support: Windows OS
Operating systems, software and browsers
CTS tries to follow Microsoft's mainstream support lifecycle as closely as possible but will work with employees to support software that falls outside those parameters. The list below highlights the Support Lifecycle for the operating systems, software, and browsers that Microsoft offers, and lists their respective End of Support dates.
| Operating Systems | Manufacturer Support Ends | CTS Support Ends | |
| Windows 10 | October 14, 2025 | TBD | |
| Windows 8 | January 10, 2023 | Expired | |
| Windows 7 | Expired | Expired | |
| Software | |||
| Office 365 | Ongoing | TBD | |
| Microsoft Office 2019 | Ongoing | TBD | |
| Microsoft Office 2016 | October 14, 2025 | TBD | |
| Microsoft Office 2013 | April 11, 2023 | Expired | |
| Microsoft Office 2010 | October 13, 2020 | Expired | |
| Browsers | |||
| Microsoft Edge | Ongoing | Ongoing | |
| Internet Explorer 11 | October 14, 2025 | July 31, 2025 | |
| Internet Explorer 10 and older | Expired | Expired |
Software Center
The following software is available to all University-managed Windows computers via Software Center. Software Center contains the most recent, Duquesne-supported versions of the software listed below.
| Programs | Availability |
| Adobe Flash | Software Center |
| Adobe Reader | Software Center |
| Adobe Shockwave | Software Center |
| Audacity | Software Center |
| Box Drive | Software Center |
| Duquesne LogMeIn Calling Card | Software Center |
| Endnote | Software Center |
| GlobalProtect VPN | Software Center |
| Google Chrome | Software Center |
| IBM SPSS Statistics | Software Center |
| Microsoft Office 2016 | Software Center |
| Microsoft Office 2019 | Software Center |
| Microsoft Silverlight | Software Center |
| Mozilla Firefox | Software Center |
| Sophos Endpoint Protection | Software Center |
| Spirion | Software Center |
| Zoom | Software Center |
Employee software support: macOS
Operating systems, software and browsers
Apple does not publish the support lifecycle for its operating systems, but new macOS (formerly OS X) versions usually launch during the 3rd quarter of the year. Therefore, CTS will follow Apple's support model of supporting the three latest macOS versions and discontinue support for any operating system versions outside of this window at the beginning of each new year.
| Operating Systems | Manufacturer Support Ends | CTS Support Ends | |
| Big Sur (11.0) | October 1, 2024 | In testing | |
| Catalina (10.15)* | October 1, 2023 | July 31, 2023 | |
| Mojave (10.14) | October 1, 2022 | July 31, 2022 | |
| High Sierra (10.13) | October 1, 2021 | July 31, 2021 | |
| Sierra (10.12) | October 1, 2020 | Expired | |
| El Capitan (10.11) | Expired | Expired | |
| Yosemite (10.10) | Expired | Expired | |
| Mavericks (10.9.5) | Expired | Expired | |
| Software | |||
| Pages | Ongoing | TBD | |
| Numbers | Ongoing | TBD | |
| Keynote | Ongoing | TBD | |
| Office 365 | Ongoing | TBD | |
| Microsoft Office 2019 | October 14, 2025 | TBD | |
| Microsoft Office 2016 | October 13, 2020 | October 13, 2020 | |
| Microsoft Office 2011 | Expired | Expired | |
| Browsers | |||
| Safari | Ongoing | Ongoing |
* MacOS Catalina and later no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning.
Self-Service
The following software is available to all University-managed Apple devices through Self-Service. Self Service contains the most recent, Duquesne-supported versions of the software listed below.
| Programs | Availability |
| Adobe Reader | Self-Service |
| Box Drive | Self-Service |
| EndNote | Self-Service |
| Evernote | Self-Service |
| GlobalProtect VPN | Self-Service |
| Google Chrome | Self-Service |
| HP Drivers | Self-Service |
| IBM SPSS Statistics | Self-Service |
| Keynote | Self-Service |
| Microsoft Edge | Self-Service |
| Microsoft Office 2019 | Self-Service |
| Microsoft Remote Desktop | Self-Service |
| Mozilla Firefox | Self-Service |
| Numbers | Self-Service |
| OpenJDK 11 | Self-Service |
| Pages | Self-Service |
| Sophos Endpoint Protection | Self-Service |
| Spirion | Self-Service |
| Xerox | Self-Service |
| Zoom | Self-Service |