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Head of Access Services

Faculty Posting Date: October 4, 20016

To Apply:  apply.interfolio.com/38408

Reporting to the University Librarian, this is a 12 month full-time, non-tenured faculty librarian position. Provides leadership, management, and coordination for all operational aspects of the Access Services Department consisting of circulation, course reserves, interlibrary loan, stacks management, and building access. Monitors trends and recommends emerging technologies for resource sharing and copyright management. Directly supervises approximately 7 full-time and 6 part-time staff, and indirectly responsible for up to 25 student workers. Collects and maintains statistical data related to the use of the building, circulation and resource sharing activities. Collaborates with colleagues to provide research assistance and copyright education. Serves as point of contact with University departments of Environmental Health and Safety and Public Safety.


  • Coordinates cross-functional activities among the individual units within Access Services and fosters a work environment that supports staff development and ensures quality, efficiency, and responsiveness of user service.
  • Develops, coordinates and communicates access and circulation policies to public and library staff; handles complex patron situations with tact, discretion, and equity.
  • Fosters excellent customer service by providing assistance to library users, resolving problems and responding to requests related to access services.
  • Collects and reports statistical data related to collection use, service desk transactions, building use and resource sharing.
  • Maintains knowledge of national developments and trends in all areas of access services including copyright, develops and enhances new/existing user services.
  • Oversees billing and collection of fines for library materials including reconciling bills with Student Accounts.
  • Maintains online user guides, implements software updates, and coordinates Access Services' Web presence.
  • Tracks and reports copyright and royalty payments in compliance with copyright law and University guidelines.
  • Provides research assistance through traditional and innovative means in accordance with the library's mission and user service guidelines.
  • Develops and documents building safety and evacuation procedures.
  • Serves the library and university through committee service and leadership.
  • Participates in scholarly and professional activities including publication of journal articles and book reviews, and presentations at regional and national professional conferences that contribute to the practice of academic librarianship.


  • Earned M.L.S. or M.L.I.S. from an American Library Association accredited institution or foreign equivalent
  • Current Experience: 3-5 years as a professional librarian in an academic library setting, including 2-3 years of experience supervising staff in an academic or public library and at least one year of experience in circulation, course reserves, and/or interlibrary loan
  • Expertise using resource sharing software, discovery tools, and productivity tools such as Excel and Access, and experience implementing new technologies for access services functions
  • Working knowledge of copyright law and "fair use" guidelines applicable to libraries
  • Excellent interpersonal skills, including ability to effectively collaborate with faculty, colleagues and students and to work successfully with a diverse population; strong written and oral communication skills, analytical and problem-solving skills, and time management, organizational, and project planning skills
  • The ability to work independently and collaboratively within a team environment to meet department goals and deadlines and ability to analyze trends and identify opportunities for improving services, training, cost containment, staff utilization, and technology utilization for access services functions.
  • Experience in providing information or reference service and research support using multiple modalities, and experience with information literacy and library instruction.
  • The ability to meet the criteria for the library's promotion process at or above the level of Librarian II
  • Willingness to contribute actively to the University Mission and to respect the Spiritan Catholic identity of Duquesne University. The Mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.


  • Five years' experience supervising staff in an academic library setting
  • Two years' experience working in interlibrary loan
  • Experience using library and higher education software applications: SIERRA, Banner, ILLiad, BlackBoard, and Springshare.
  • Experience with assessment of user services.

Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).

Duquesne University uses Interfolio to collect all Division of Academic Affairs faculty and administrative job applications electronically. The application consists of a detailed letter of application, a current CV, and contact information for three professional references. Review of applications will begin immediately and continue until filled. Apply at http://apply.interfolio.com/38408. To learn more about Duquesne University Gumberg Library, please visit: http://duq.edu/academics/gumberg-library.