Why do I need a DU Card?

• Your DU Card is needed for the following purposes:
  
  • Student Identification
  • Library Access
  • Meal Plan
  • Virtual Cash
  • Computer Lab Access
  • ATM Card - when linked to a PNC Account
  • Building Access

What is Virtual Cash?

• Virtual cash is virtual money that can be placed on your DU Card. Virtual Cash can be loaded onto your card at any one of the Cash Value Centers (CVC's) across campus. Virtual cash can be used for the following services on campus:
  
  • Vending Machines
  • Copy Machines
  • Dining Facilities - locations where accepted
  • Forbes Avenue Parking Garage
  • Microfiche Machine
  • Chemistry Department

Virtual Cash is non refundable

• If you are trying to use your virtual cash for any of the features listed above, and you receive an Invalid or Retry message you must bring your card to the DU Card Center to be tested and reset.

Where can I add Virtual Cash to my DU Card?

• There are five Cash Value Centers (CVC's) on campus. Locations include: Gumberg Library, Towers Living/Learning Center, Law Library, Rockwell Hall and Duquesne Union.

How can I link my card to a PNC Account, or open a DU account?

• If you already have a PNC account, simply call 1-888-762-3853 to have your DU Card linked to your account. To open a DU Account you can stop by the Banking Center located on the second floor of the Duquesne Union, call 1-888-762-3853, or visit www.pncbank.com. With an account linked to your DU Card, you can make purchases on or off campus anywhere MAC is accepted.

What should I do if I lost or damaged my DU Card?

• If a student loses their DU Card they must notify the DU Card Center immediately. Any student who needs to replace a lost or stolen card will be assessed a $20.00 replacement fee. The fee can be paid by cash, check, or billing your student account. However, if there is a chance that your card can be found, the DU Card Center will issue a temporary card that is valid for three days (each student is only permitted to have one temporary card a month, and can only eat in the Rev. Sean Hogan Student Dining Center).
  
• If a student damages their DU Card they must notify the DU Card Center immediately. Any student who needs to replace a damaged card will be assessed a fee ranging from $5.00 to $20.00. The damaged card fee can only be paid by cash or check.
• Damaged cards will be confiscated.

What are the hours of operation of the DU Card Center?

• The DU Card Center is open Monday through Friday, 8:30 a.m. to 4:30 p.m. Extended hours are available during peak periods in the academic year. To inquire about extended hours please feel free to call us at (412) 396-6191.
  
• Or for online assistance please visit our online card office at http://www.onlinecardoffice.com/duquesne.