Former Executive Vice-President of Operations, GNC Holdings
Mike Dzura, an experienced COO/Senior Operations Executive, is widely recognized as a catalyst for business growth and transformation across industries. He specializes in scaling rapidly growing organizations and turn-arounds. Over the past decade, Mike has scaled three rapidly growing organizations, GameStop, Chili’s and Taco Bell, and executed two very successful turnarounds in GameStop’s Canadian business and at KFC.
Mike has lead organizations as large as $7 billion and over 4,500 stores to a single sales/distribution business generating $100 million in sales. He has worked with both company owned and franchised units, established franchise infrastructures and has had P&L accountability for three Fortune 500 organizations. He has presented to boards, investors and analysts.
Mike has delivered significant revenue and profit growth through his ability to inspire organizations, drive high levels of accountability, identify quality talent and build high performing teams. Mike is particularly adept at focusing the organization on the key opportunities, delivering the customer experience at the moment of truth, creating customer loyalty and satisfaction and developing the rigor that measures the metrics that make the difference.
Importantly, Mike knows how to work successfully across an organization and collaborate with other senior leaders. Throughout his career, he has contributed to overall strategic direction and brand strategy, executed budgets and forecasts, identified role and responsibilities, built hiring profiles, developed and implemented training and people development initiatives, implemented efficient, compliant payroll management systems and identified and implemented the key consumer-facing triggers that deliver exceptional customer experiences.
Mike was formerly the Executive Vice-President of Operations at GNC and has served as Senior Vice-President of Store Operations for North America at GameStop, Chief Operating Officer of Chili’s, Vice-President of the Central Region for KFC, Region Director for Taco Bell, Brand Manager of Quaker State Motor Oil and Division Manager for Quaker State’s Metro New York Sales and Distribution Division. Mike received his bachelor’s degree in Business from Duquesne University in Pittsburgh and his MBA with Beta Gamma Sigma Honors from Fordham University in New York.