Below are a series of FAQ's dedicated to specific topics and the most common questions. 

Please contact the Student Accounts Office if you have any additional questions at studentaccounts@duq.edu

If you have issues pertaining to Financial Aid, please contact their office at faoffice@duq.edu.

Tuition Billing and Payments

The entire account balance is due by the end of the first week of classes, unless enrolled in the semester-based payment plan.

Billing statements are not mailed but instead, students can view, print, and pay their bills in the Tuition Payment Portal.

Parents can also obtain an Authorized Payer Account with permission from the student to enable them to have access to the student's bill via the Parent Payment Portal.

Student account information is protected by the federal privacy law known as FERPA, the Family Educational Rights and Privacy Act. It prohibits the release of specific student account information to anyone other than the student without their consent. 

Duquesne University uses the Authorized Payer functionality as a FERPA release.
Therefore, students must be proactive and add their parents/guardians as their "Authorized Payer" in the Tuition Payment Portal. 

Once this step is taken, our staff will be able to discuss the account details, they will be notified when bills are posted online and have their own access to your billing account.  Otherwise, ONLY the student will have access to their account information.


Access to the Parent Payment Portal allows Authorized Payers to:

  • Pay their student's account balance
  • Setup a semester-based Payment Plan
  • Receive eBill announcements and view billing statements
  • Make a room deposit.

 

Students will log into the DORI portal 
Select: Tuition Payment Portal tab > Tuition Payment Portal

On the landing page, click "Add New" in the Authorized Payer box. You will be prompted for some information about the Authorized Payer.  Once you have completed this process, the person you have Authorized will be emailed to notify them of their own login name and the link to setup their secure password at the Parent Payment Portal

Students may add or delete payers at any time.

Tuition and fee information can be found on the Tuition and Fees page.

The Student Accounts Office applies holds when there is a balance outstanding due.  A financial hold prevents me from, among other things, registering for classes or receiving my diploma.

Payment on account does not automatically release the hold. This process is run daily by Student Accounts. Please contact our office if there is an issue with releasing the hold.

The current statement refers to the last bill posted to your account. Bills are a snapshot of your account at a particular date; while the student account can be charged or credited at any time.

You should check "activity details" in the Tuition Payment Portal to see the current balance due. If you need a copy of a bill for a particular term, contact Student Accounts.

Students are required annually to log into  www.qmservicesinc.com to complete the health insurance waiver. To log in, use the Student ID number (D0______) and birthdate (mm/dd/yyyy). 

Once your insurance has been validated, the insurance company will provide a credit to your account. For any questions, please contact QM Services at 1-800-273-1715.

This is an annual requirement.

When a student formally registers for classes at Duquesne University, either by submitting proper registration forms to their advisor or by registering online, the student agrees to the financial obligation terms in the Financial Responsibility Agreement.
Every semester the entire account balance is due by the end of the first week of classes.  Any unpaid balance will be assessed a 1.5% late fee each month thereafter, unless enrolled in the semester-based payment plan.

Duquesne University provides semester-based payment plans that allows students and parents to pay the balance due in manageable monthly installments through the Tuition Payment Portal. The enrollment fee is $35 per plan and you must enroll each semester. 

Financial Aid

To be considered for student aid, all students must complete the Free Application for Federal Student Aid (FAFSA) online.

If you have been awarded Stafford, Graduate Plus or Parent Plus loans and the funds have not been applied to your account, most likely, the promissory note and/or entrance counseling requirements have not been satisfied.  You can fulfill these requirements by logging into www.studentloans.gov

The first invoice of each term lists anticpated financial aid, such as Stafford, Parent Plus and Graduate Plus loans, since the University does not receive these funds until the term begins. By displaying these on the invoice, you can see any balance due on your account or any refund resulting from the loans. 

If you have not successfully completed online entrance counseling and signed the electronic promissory note at www.studentloans.gov, the University will not receive payment for your loans.  This may result in a balance due, account hold, late fee assessment and delayed refund.

Student Accounts begins processing refunds the second week of each term (the first week is the drop/add period).  Students should sign up for direct deposit so that the funds can be deposited into their personal bank account.  Students that do not sign up will have their refund check sent home to their permanent address.  Students are not permitted to pick up the refund checks.
If Student Accounts can verify that you have excess financial aid, any amount of this can be electronically transferred to the University bookstore.  You will need to complete an authorization form, indicating your student ID number and the amount of your request.  Please visit the Student Accounts page for additional information and the authorization form.
You need to submit your request to make changes to the Financial Aid Office directly at 412.396.6607 or by emailing them at faoffice@duq.edu.

If a student receives work study, they are eligible to earn up to the amount shown on their award letter. Students have to apply for student employment through the Human Resources Office.

Students receive a paycheck for the hours that they work. Students can request that their paycheck be applied to their account balance if they contact the Payroll Office at payroll@duq.edu.

Tuition Insurance

The deadline to purchase tuition insurance is the day before classes begin.

No, you do not have to purchase tuition insurance. Tuition insurance is completely optional.
No. Duquesne does not profit from the insurance policies.
Tuition insurance allows you to protect your investment in higher education. Tuition insurance can reimburse you for non-refundable tuition, fees, and room and board costs (up to the amount of your policy limits) should you have to withdraw from school for a covered reason.
Tuition insurance can reimburse you for up to 100% of tuition costs, as well as fees, room and board if you need to withdrawal from school for a covered reason.
No. You must enroll in tuition insurance prior to the first day of classes.
No. Tuition insurance only covers you when you completely withdraw from ALL classes during the term that you purchased tuition insurance.
Please contact GradGuard at 866.724.4384 for additional information.

Miscellaneous

Ususally, within 48 hours of paying your admission deposit, you will be able to establish your Multipass password and then you will be able to log into the DORI portal.

If you are having any issues please call our Help Desk at 412.396-4357 (HELP).
Information regarding meal plans can be obtained by contacting Dining Services at 412.396.6612.
To reset your password, go to the DORI home page and click the "Having problems signing in" link. If additional help is required, contact the IT Service Desk at 412.396.4357.

IRS Form 1098-T

If not enrolled in the paperless option, the 1098-T will be mailed January 31 to the permanent address on file. Electronic forms will be available January 31 on the ECSI site.

IRS Form 1098-T is a form that universities are required to issue to students for the purpose of determining a tax payer's eligibility for various tax credits and/or deductions.

Keep it for your personal records and share it with your tax preparer. Duquesne University sends your 1098-T information to the IRS.

The information on the form will help you determine if you may claim various tax credits and/or deductions. Please be aware that the 1098-T captures financial information on a calendar year basis (January 1 to December 31). You can see all of these details in your online student account.

Duquesne University has partnered with Heartland ECSI to prepare the forms. You can enroll on the ECSI portal to receive your form electronically. If you do not elect this option by January 1, a paper form will be mailed to your PERMANENT HOME address on file.

To receive the form:

  • You must have a valid social security number
    • IRS regulations require us to solicit your SSN, and you are subject to an IRS penalty if you fail to furnish your correct SSN to us. If the university does not have your valid SSN on file, we will reach out to request this typically during October-December. 
  • You must have a valid address
    • In order to ensure timely and accurate reporting of your form 1098-T each year, please keep all your addresses up to date with the University through the Registrar's Office.

The IRS does not require a form to be provided for:

  • Courses for which no academic credit is offered, even if the student is enrolled in a degree program
  • Nonresident alien students
  • Students whose qualified tuition and related expenses are entirely covered or paid with scholarships and/or grants
  • Students whose expenses are covered by a third party billing arrangement.
  • Box 1: Payments received for Qualified Tuition and Related Expenses (QTRE) in a calendar year. Health insurance, room and board, parking, books are not considered qualified education expenses by the IRS, so payments made toward these charges will not be reflected on the 1098-T.
  • Box 4: Shows adjustments for prior year
  • Box 5: Reports the amount of ALL scholarships and grants, as defined by the IRS, disbursed in a calendar year towards the cost of attendance
  • Box 6: Reflects adjustment to a previously reported scholarship or grant
  • Box 7: Is checked if you are registered and have been billed for the upcoming spring term
  • Boxes 2 and 3 are blank.

QTRE's are defined as tuition and fees required for the enrollment or attendance of a student for courses of instruction at an eligible institution.

QTRE's do not include costs of room and board, insurance, transportation regardless of whether the fee is paid to the institution. Please refer to IRS Publication 970 Tax Benefits for Education for additional guidance. 

Duquesne University cannot legally provide tax advice. Please consult a qualified tax preparer or the IRS if you have tax-related questions.