Duquesne University strives to provide the highest quality educational opportunities available. However, if an issue does arise, our efforts are meant to resolve your grievances, complaints, and concerns in an expeditious, fair, and amicable manner. Distance students should first contact the office where the issue has arisen (Office of the Provost, Financial Aid, Student Accounts, etc.) for resolution.
If an issue cannot be resolved by Duquesne University's internal processes, students may choose to file a complaint externally via the SARA Student Complaint Process.
SARA Student Complaint Process
Duquesne University participates in the State Authorization Reciprocity Agreements (SARA), and Pennsylvania is a SARA member state. SARA establishes comparable national standards for interstate offering of postsecondary distance education programs and courses amongst member states.
SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information.
A student has the right to lodge a complaint or grievance. The institution should ensure that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the (SARA), must first be filed with the institution to seek resolution.
The student should begin the complaint process with the institution and if resolution is not found, the student would should contact:
Pennsylvania State Portal Entity Contact
Jennifer Stone
Higher Education Associate II
(717) 783-6786
jennstone@pa.gov
Pennsylvania Division of Higher Education, Access, and Equity
607 South Drive 3E
Harrisburg, PA 17120