Repair Services

Last update: 10/06/2021

The Duquesne University Computer Store is *temporarily not accepting repairs at this time.*

The website will be updated when normal repair services resume.

Please follow the service tables below for guidance.

Hardware Repairs

Hardware TypeAction

Windows

Non Dell

Contact manufacturer or

location where purchased

Windows

Dell - NOT purchased through the DU Computer Store

Contact manufacturer or

location where purchased

Windows

Dell - Purchased through the DU Computer Store

Contact Dell for On-Site support  

1(800) 624-897

Apple

Safeware (Look-up Safeware Coverage)

Contact the DU Computer Store

412-396-5645

Apple

Non Safeware

Contact the Apple Store

1(800) APL-CARE

iPhone

Contact the Apple Store

1(800) APL-CARE

iPad

Contact the Apple Store

1(800) APL-CARE

Apple Accessories (AirPods)

Contact the Apple Store

1(800) APL-CARE

Software Repairs

Software TypeAction
Apple OS Software (Erase/install, Upgrade)

Contact the Apple Store

1(800) APL-CARE

Apple OS Software - Bootcamp

Contact the DU Computer Store

412-396-5645

Windows OS Software - Purchased through the

DU Computer Store

Contact the CTS Techs by

Contacting DU IT Service Desk

412-396-4357 (HELP)

Windows OS Software - NOT purchased through the

DU Computer Store

Contact the DU IT Service Desk

412-396-4357 (HELP)

Scheduling Repair Though Dell

  1. Copy your Service Tag and make/model to somewhere easily readable.
    1. Your Dell Service Tag will be printed on the bottom of the laptop, usually on a small sticker. It will be a string of numbers and letters. It is usually printed as "ST:" followed by the Service Tag. The make/model is also printed on the bottom of the laptop, usually in the center. An example of the make/model is "Latitude 7390."
  2. Call Dell Support at 1(800) 624-897.
  3. Explain your experienced issue to the Dell representative as best you can, including what you were doing when the incident happened and what you have done to attempt to resolve the issue since.
  4. When repair options are discussed, ask to use the Onsite coverage that you have with your Dell Complete Care policy. The Onsite policy allows for a Dell certified technician to come to you and repair your computer wherever you are located.
  5. The Dell representative will schedule you with a Dell certified technician. The Dell technician will then contact you within 2 business days to schedule a repair time and may ask additional questions related to the laptop's issues.


The Duquesne University Computer Store includes full-time technicians who are Apple and Dell certified and qualified to assist with any computer-related problems you encounter.

Computer Repair Fees

TierSummaryCost
Tier 1: Diagnostic
  • Assessment
  • Quote
  • Diagnostics
  • Self removable hardware component install
  • Data back up or recovery from one volume.
$40.00
Tier 2: One Hour

 

  • External hardware component install
$65.00
Tier 3: Two Hours
  • Dual-boot operating system install / Bootcamp
  • Erase and install of operating system
  • Severe rootkit virus removal
  • Internal hardware component install
$97.50
Tier 4: Four Hours
  • Complete software and hardware restoration
  • Erase and install of operating system with backup and restore (if possible)
  • Complex and time-consuming repairs
$130.00


Repair Terms and Conditions:

I understand that unless my repair is covered under a hardware warranty through the manufacture, I will be charged a minimum DIAGNOSTIC charge of $40. If the repair is more than $40, I will be contacted before the technician proceeds with the repair. The DU Computer Store reserves the right to refuse service to anyone. I understand that the Computer Store technician may see the data on my system. If the hard drive is defective, the diagnostic tools may cause the drive to fail permanently. The technicians are NOT responsible for data lost which WAS NOT BACKED UP BY ME. In some cases, the only way to resolve a system from errors is to restore the system to its original factory condition. I understand that my software will need reinstalled after this procedure. I, as the owner of the system must reinstall them myself. If the system is not picked up after a period of 90 days and after 3 attempts to contact me, I (the customer) understand that the Computer Store will dispose of my system(s).