Repair Services

Hardware Repairs

Hardware TypeAction

Windows

Non Dell

Contact manufacturer or

location where purchased

Windows

Dell - NOT purchased through the DU Computer Store

Contact manufacturer or

location where purchased

Windows

Dell - Purchased through the DU Computer Store

Contact the DU Computer Store

412-396-5645

Apple

Safeware (Look-up Safeware Coverage)

Contact the DU Computer Store

412-396-5645

Apple

Non Safeware

Contact the DU Computer Store

412-396-5645

iPhone

Contact the Apple Store

1(800) APL-CARE

iPad

Contact the DU Computer Store

412-396-5645

Apple Accessories (AirPods)

Contact the DU Computer Store

412-396-5645

Software Repairs

Software TypeAction
Apple OS Software (Erase/install, Upgrade)

Contact the DU Computer Store

412-396-5645

Apple OS Software - Bootcamp

Contact the DU Computer Store

412-396-5645

Windows OS Software - Purchased through the

DU Computer Store

Contact the DU Computer Store

412-396-5645

Windows OS Software - NOT purchased through the

DU Computer Store

Contact the DU Computer Store

412-396-5645

The Duquesne University Computer Store includes full-time technicians who are Apple and Dell certified and qualified to assist with any computer-related problems you encounter.

Computer Repair Fees

TierSummaryCost
Tier 1: Diagnostic
  • Assessment
  • Quote
  • Diagnostics
  • Self removable hardware component install
  • Data back up or recovery from one volume.
$40.00
Tier 2: One Hour

 

  • External hardware component install
$65.00
Tier 3: Two Hours
  • Dual-boot operating system install / Bootcamp
  • Erase and install of operating system
  • Severe rootkit virus removal
  • Internal hardware component install
$97.50
Tier 4: Four Hours
  • Complete software and hardware restoration
  • Erase and install of operating system with backup and restore (if possible)
  • Complex and time-consuming repairs
$130.00


Repair Terms and Conditions:

I understand that unless my repair is covered under a hardware warranty through the manufacture, I will be charged a minimum DIAGNOSTIC charge of $40. If the repair is more than $40, I will be contacted before the technician proceeds with the repair. The DU Computer Store reserves the right to refuse service to anyone. I understand that the Computer Store technician may see the data on my system. If the hard drive is defective, the diagnostic tools may cause the drive to fail permanently. The technicians are NOT responsible for data lost which WAS NOT BACKED UP BY ME. In some cases, the only way to resolve a system from errors is to restore the system to its original factory condition. I understand that my software will need reinstalled after this procedure. I, as the owner of the system must reinstall them myself. If the system is not picked up after a period of 90 days and after 3 attempts to contact me, I (the customer) understand that the Computer Store will dispose of my system(s).