CTS Software
Computing and Technology Services licenses and supports several software products.
Below is a list of some of the featured software that is supported by CTS. For a more comprehensive listing of software, please refer to the student and employee sections below. There you can view CTS's support specifications for major operating systems and software.
A comprehensive listing of Duquesne University software and applications can be found here: Software and Applications
A listing of mobile apps can be found here: Mobile Apps
For service and support of Duquesne-owned machines, please contact CTS Help Desk at 412.396.4357.
EndNote
EndNote is the industry standard software tool for publishing and managing bibliographies, citations, and references on the Windows and Macintosh operating systems. It is licensed through the Gumberg Library.
Instructions for installation and use can be found on Gumberg Library's website here: http://guides.library.duq.edu/endnote
JMP, SAS, and SPSS
JMP, SAS, and SPSS are all statistical software used by many different schools at Duquesne University. Instructions for installation reside within DORI. Simply click the link below and sign in to DORI to begin.
Microsoft Office
Guides to Office installations for both Mac and PC can be found here: http://www.duq.edu/about/campus/computing-and-technology/software/office-suite
If you have any issues please contact the helpdesk at 412.396.4357(HELP).
Zoom
Zoom Meetings is a web conferencing solution that meets a wide variety of collaboration needs. Zoom Meetings is used for collaborating outside of the classroom environment. Examples of use include distance meetings, digital office hours, video calls, and remote interviews.
Please check out Education Technology's site how to set up Zoom:
https://duq.edu/academics/resources-and-technology/educational-technology/zoom-meetings
Assistance is available direct from Zoom technical support
Phone: +1.888.799.9666 ext 2
or +1.650.397.6096 ext 2
Site: https://support.zoom.us/hc/en-us
Further inquiries can be directed to bbsupport@duq.edu.
Qualtrics
Qualtrics is a user-friendly tool that Duquesne faculty, staff, and students can use to perform research and gain valuable insights into data obtained through surveys.
For more information about Qualtrics, please visit: http://duq.edu/academics/resources-and-technology/educational-technology/qualtrics
Gartner
Gartner is a leading information technology firm that provides research and analysis services to inform and support decision making in higher education and other industry sectors. Gartner is available to all active Duquesne faculty, staff, and students, providing access to select Gartner research through its online database, "Core Research Campus Access." The database includes research findings on a wide range of IT-related topics, including analyses, opinions, trends, leading practices, and case studies.
https://ssofed.gartner.com/sp/startSSO.ping?PartnerIdpId=https://idp.duq.edu/idp/shibboleth
Software Support Schedule
Student Software Support
Computing and Technology Services will give best effort to resolve all software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne Computer Store for further troubleshooting.
For pricing information on repairs at the Computer Store, please visit: http://duq.edu/about/campus/computer-store/repairs
| Third-Party Software | |
| A1 | CTS provides support for this product with specific configurations |
| A2 | This product is in testing and not yet supported by CTS |
| Programs | Download | Labs | Support |
| Adobe Creative Cloud | No | No | A1 |
| Adobe Flash* | Link | Yes | A1 |
| Adobe Reader | Link | Yes | A1 |
| EndNote | Link | Yes | A1 |
| Sophos | Link | Yes | A1 |
| Google Chrome | Link | Yes | A1 |
| Internet Explorer | Link | Yes | A1 |
| Mozilla Firefox | Link | Yes | A1 |
| Java** | Link | No | A1 |
| Microsoft Office 2016 | Link | No | A1 |
| Microsoft Office 2019 | Link | Yes | A1 |
| Linux | No | No | A2 |
| macOS Catalina (10.15)*** | No | No | A2 |
| macOS 10.10+ | No | Yes | A1 |
| macOS Sierra | No | No | A2 |
| Safari | No | Yes | A1 |
| Windows 7 | No | No | A1 |
| Windows 8 | No | No | A1 |
| Windows 10 | No | Yes | A1 |
* Adobe will stop updating and distributing Flash Player at the end of 2020. Microsoft will remove the ability to run Adobe Flash in Microsoft Edge - including Microsoft Edge built on Chromium - and Internet Explorer across all supported versions of Microsoft Windows. Users will no longer have the ability to enable or run Flash. Mozilla Firefox and Google Chrome have also announced they will not support Flash in browsers.
** With changes made in Oracle Java licensing, users are now required by the University to purchase Java through the Computer Store if needed to run applications. We encourage users to review Java OpenJDK as an alternative to Oracle Java. For more information, contact the Help Desk.
*** macOS Catalina no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning. Before upgrading to macOS Catalina, you will be shown a list of 32-bit applications installed on your Apple device.
Employee Software Support
Computing and Technology Services will give best effort to resolve all software issues for employees. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For software issues that cannot be resolved by the Help Desk, tickets will be escalated to the CTS Technicians for further troubleshooting. The average turnaround time for tickets assigned to the Technicians is between one and three business days.
| Software Support Levels | |
| Manufacturer Support | The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history. |
| CTS Support | CTS Support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access. |
Windows Users
Operating Systems, Software, and Browsers
Computing and Technology Services tries to follow Microsoft's Mainstream Support Lifecycle as closely as possible, but will work with employees to support software that falls outside of those parameters. The list below highlights the Support Lifecycle for the operating systems, software, and browsers that Microsoft offers, and lists their respective End of Support dates.
| Operating Systems | Manufacturer Support Ends | CTS Support Ends | |
| Windows 10 | October 14, 2025 | TBD | |
| Windows 8 | January 10, 2023 | July 31, 2019 | |
| Windows 7 | January 14, 2020 | July 31, 2019 | |
| Software | |||
| Office 365 | Ongoing | TBD | |
| Office 2019 Windows/Mac | Ongoing | TBD | |
| Office 2016 Windows/Mac | October 14, 2025 | TBD | |
| Office 2013 | April 11, 2023 | July 31, 2019 | |
| Office 2011 for Mac | Expired | Expired | |
| Office 2010 | October 13, 2020 | July 31, 2019 | |
| Browsers | |||
| Microsoft Edge | Ongoing | Ongoing | |
| Internet Explorer 11 | October 14, 2025 | July 31, 2025 | |
| Internet Explorer 10, 9, 8, 7 | Expired | Expired |
Windows Self-Service (Software Center)
The list below contains the software that is available to all Windows domain-bound computers via their Software Center. Software Center should always contain the most recent, Duquesne-supported versions of the software listed below.
For more information regarding Software Center, please view our documentation.
| Programs | Availability |
| Adobe Flash | Software Center |
| Adobe Reader | Software Center |
| Adobe Shockwave | Software Center |
| Audacity | Software Center |
| Box Drive | Software Center |
| Duquesne LogMeIn Calling Card | Software Center |
| Endnote | Software Center |
| GlobalProtect VPN | Software Center |
| Google Chrome | Software Center |
| IBM SPSS Statistics | Software Center |
| Microsoft Office 2016 | Software Center |
| Microsoft Office 2019 | Software Center |
| Microsoft Silverlight | Software Center |
| Mozilla Firefox | Software Center |
| Sophos Endpoint Protection | Software Center |
| Spirion | Software Center |
| Zoom | Software Center |
Apple Users
Operating Systems
Apple does not publish the support lifecycle for their Operating Systems, but new OS X versions usually launch during the 3rd quarter of the year. Therefore, CTS will follow Apple's support model of supporting the 3 most current versions of OS X and attempt to cycle out any operating system versions outside of this window at the beginning of each new year.
| Operating Systems | Manufacturer Support Ends | CTS Support Ends | |
| Catalina (10.15)* | TBD | TBD | |
| Mojave (10.14) | October 1, 2022 | July 31, 2022 | |
| High Sierra (10.13) | October 1, 2021 | July 31, 2021 | |
| Sierra (10.12) | October 1, 2020 | July 31, 2020 | |
| El Capitan (10.11) | October 1, 2019 | July 31, 2019 | |
| Yosemite (10.10) | Expired | Expired | |
| Mavericks (10.9.5) | Expired | Expired |
* macOS Catalina no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning. Before upgrading to macOS Catalina, you will be shown a list of 32-bit applications installed on your Apple device.
Apple Self-Service (JAMF)
The list below contains the software that is available to all Duquesne-owned Mac machines via their self-service option. Mac self-service (JAMF) should always contain the most recent, Duquesne-supported versions of the software listed below. For more information regarding Mac self-service (JAMF), please view our documentation.
| Programs | Availability |
| Adobe Reader | Self-Service (JAMF) |
| Evernote | Self-Service (JAMF) |
| GlobalProtect VPN | Self-Service (JAMF) |
| Google Chrome | Self-Service (JAMF) |
| HP Drivers | Self-Service (JAMF) |
| IBM SPSS Statistics | Self-Service (JAMF) |
| iWorks | Self-Service (JAMF) |
| Microsoft Office 2016 | Self-Service (JAMF) |
| Microsoft Office 2019 | Self-Service (JAMF) |
| Microsoft Remote Desktop | Self-Service (JAMF) |
| Mozilla Firefox | Self-Service (JAMF) |
| Spirion | Self-Service (JAMF) |
| Xerox | Self-Service (JAMF) |