CTS Software

EndNote is the industry standard software tool for publishing and managing bibliographies, citations, and references on the Windows and Macintosh operating systems. It is licensed through the Gumberg Library.

Instructions for installation and use can be found on Gumberg Library's website here: http://guides.library.duq.edu/endnote

JMP, SAS, and SPSS are all statistical software used by many different schools at Duquesne University. Instructions for installation reside within DORI. Simply click the link below and sign into DORI to begin.

Guides to Office installations for both Mac and PC can be found here:  http://www.duq.edu/about/campus/computing-and-technology/software/office-suite

If you have any issues please contact the helpdesk at 412.396.4357(HELP).

Zoom Meetings is a web conferencing solution that meets a wide variety of collaboration needs. Zoom Meetings is used for collaborating outside of the classroom environment. Examples of use include distance meetings, digital office hours, video calls, and remote interviews.

Please check out Education Technology's site how to setup Zoom:

https://duq.edu/academics/resources-and-technology/educational-technology/zoom-meetings

Assistance is available direct from Zoom technical support

Phone: +1.888.799.9666 ext 2

or +1.650.397.6096 ext 2

Site: https://support.zoom.us/hc/en-us

Further inquires can be directed to bbsupport@duq.edu.

Qualtrics is a user-friendly tool that Duquesne faculty, staff, and students can use to perform research and gain valuable insights into data obtained through surveys. 

For more information about Qualtrics, please visit: http://duq.edu/academics/resources-and-technology/educational-technology/qualtrics

Gartner is a leading information technology firm that provides research and analysis services to inform and support decision making in higher education and other industry sectors. Gartner is available to all active Duquesne faculty, staff, and students, providing access to select Gartner research through its online database, "Core Research Campus Access." The database includes research findings on a wide range of IT-related topics, including analyses, opinions, trends, leading practices, and case studies.

https://ssofed.gartner.com/sp/startSSO.ping?PartnerIdpId=https://idp.duq.edu/idp/shibboleth

Student Software Support

Computing and Technology Services will give best effort to resolve all software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost. For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne Computer Store for further troubleshooting.

For pricing information on repairs at the Computer Store, please visit: http://duq.edu/about/campus/computer-store/repairs