Complaints Outside Due Process The Physical Therapy Department encourages those with a legitimate relationship to the program (e.g. prospective and enrolled students, clinical education sites, employers of graduates, the general public), to express their concerns to, or file a written complaint against, the Department. The Department takes all program-related complaints seriously and will act upon any complaints in an expedient, consistent manner without retaliating against the complainant(s).
This policy exists to address complaints about the program not overtly addressed by existing procedures described in the Undergraduate or Graduate Handbooks, the Faculty Handbook, The Administrative Policies (including #30 & #31), the RSHS Academic Student Handbook, the Doctor of Physical Therapy Program Student Handbook or the Clinical Education Manual. Where an existing University, RSHS or departmental policy (or procedure) conflicts with a provision of this policy, the University, RSHS or departmental policy shall prevail.
To read the entire policy and procedure for filing a complaint that falls outside due process, click here.
File a Complaint with CAPTE
CAPTE has a mechanism to consider formal complaints about physical therapy education programs (PT or PTA) that allege a program is not in compliance with one or more of CAPTE's Evaluative Criteria (for complaints about events occurring before December 31, 2015) or the Standards and Required Elements (for complaints addressing events occurring January 1, 2016 and thereafter) or has violated any of CAPTE's expectations related to academic integrity. CAPTE will consider two types of complaints: those that involve situations subject to formal institution/program due process policies and procedures and those that involve situations not subject to formal due process procedures. In order for CAPTE to consider a formal complaint, several conditions must be met.
The complaint must be specifically linked to the relevant Evaluative Criteria (or Standards and Elements, as appropriate) (PT or PTA) or to the integrity statements.
The complainant must have exhausted all remedies available through the institution, if appropriate.
The complaint must be submitted in writing, using the format prescribed by CAPTE, and must be signed by the complainant.
The event(s) being complained about must have occurred at least in part within three (3) years of the date the complaint is filed.
To obtain the materials necessary for submitting a complaint, contact the APTA Accreditation Department at 703/706-3245 or at firstname.lastname@example.org.
For additional information, please visit: http://www.capteonline.org/Complaints/