COVID-19 Service Modifications
Last updated: Jan. 25, 2021
Overview
Adhering to the University's COVID-19 guidelines, below are updates to Computing and Technology Services' (CTS) support services for the spring semester.
On this page
CTS Help Desk support
The CTS Help Desk offers support via phone, email, online chat and walk-in (appointments only) at the Help Desk Service Center located on the second floor of the Union.
| Support Method | Hours of Operation |
|---|---|
| Phone & Email | Monday–Friday: 7 a.m.–10 p.m. Saturday: 9 a.m.–4 p.m. Sunday: Noon–4 p.m. |
| Online Chat | Monday–Friday: 9 a.m.–7 p.m. |
| Walk-in (by appointment only) | Monday–Friday: 9 a.m.–6 p.m. Saturday: 9 a.m.–4 p.m. Sunday: Noon–4 p.m. |
Computer Store services
The Duquesne Computer Store is open Monday through Friday, from 9 a.m. to 4 p.m. To adhere to social distancing requirements, the number of customers in the Computer Store will be limited. Please ring the doorbell outside the Computer Store when you arrive and wait for a staff member to let you inside.
To schedule an appointment or arrange for curbside pickup, please email computers@duq.edu.
University cell phone updates
Cell phones, MiFi devices, upgrades and changes can still be ordered and processed. An email confirmation from a dean, vice president or assistant vice president is required to ship a cell phone or hotspot to an employee's residential address. Please complete the cell phone request form for any upgrades and changes to a University-owned cell phone.
If you need a stronger internet connection at home, you can:
- Order a MiFi device to create a Wi-Fi hotspot
- Add a mobile hotspot to your University-owned iPhone.
Ordering a MiFi device to create a Wi-Fi hotspot
You can order a MiFi device that uses AT&T's unlimited plan. This plan is $50 per month and provides unlimited domestic Wi-Fi hotspot data. You can cancel at any time with zero fees.
Note: Due to increased domestic demand, the delivery of MiFi devices may take up to 4–6 weeks.
Add a mobile hotspot to your University-owned iPhone
University owned AT&T phone plans now include an unlimited mobile hotspot. There is no longer a $10 add on.
How to contact the Computer Store
- Email: computers@duq.edu (preferred)
- Phone: 412.396.5465
- In-person: Visit the Computer Store located on the second floor of the Union (appointment-based only).
Computer lab availability
All CTS-managed computer labs will be open for the spring semester. The number of available computers in each lab has been reduced to allow for appropriate physical distancing. Physical distancing signage will also be posted in each computer lab.
Printing services modifications
In addition to the printers in each computer lab, a public printer has been placed in the Duquesne Union lounge. You can wirelessly print to this printer using Web Print.
Sanitization of computer labs
CTS will perform routine sanitization of computer labs and their equipment, including mice and keyboards, throughout the fall semester. Hand sanitizer dispensers will also be located in each computer lab.