Retiree Email FAQ


Employees who retire from Duquesne University and are eligible for retiree status will automatically receive access to an email account. As stated in TAP 18, Duquesne University defines "retiree status" as the attainment of age 62 with 10 years of full-time continuous service.

All past retirees will transition from their account to an account by July 1, 2020.

What is retiree email?

Duquesne University is providing a free version of Office 365 email to all University retirees to help sustain their connections with other retirees, colleagues and the University. This email is housed in a separate system from Duquesne's official accounts and will end with

What access do retirees get?

An account only provides web-based email and calendar access. It does not provide access to Duquesne online services and resources, including DORI, library resources and free Microsoft Office.

I'm already retired. Will I be affected by this?

All employees who retired before May 1, 2019, will be transitioned from their MultiPass-enabled account to an account. As part of this transition, you will lose access to your account on July 1, 2020.

How do I sign up for an account?

Sign-up automatically occurs as part of retirement processing through Human Resources. Once your account is available, an email from Microsoft will be sent to your account.

What if I don't receive a notification from Microsoft for my account?

If you don't see an email notification from Microsoft, check your spam or junk folder. If you still cannot find the email, please contact the CTS Help Desk.

What will my retiree email address be?

Your MultiPass username followed by For example, if your MultiPass username is mcdukep, your email address will be

How do I log into my account?

Go to and enter your address and password.

How do I change my password?

  1. Sign into your account at with your current password.
  2. Click your profile icon in the top right corner and then select My account.
  3. Select Security & privacy.
  4. Select Change password.
  5. Enter your old password, set and confirm your new password, and then click Submit.

If you don't know your email password, contact the CTS Help Desk.

How do I find addresses for other retirees?

In your mailbox, you can search the global address list for names and addresses of other retirees. However, if the person you are seeking has not claimed their account, you will not see their email address.

I use my account for personal accounts, like banking and shopping. How do I change this?

Follow these instructions for reviewing and changing your email address linked to your personal accounts. For most accounts, you can change your email address under the account settings or profile section.

Can I transfer emails in my mailbox to my account?

Your account may contain University-related emails that include University-owned restricted data. Because of this, we ask retirees to honor our request to not transfer any University-related emails to their new accounts.

Can I set a permanent forward from my account to my account?

No. However, you can place an out-of-office message on your account for 60 days. This message will notify senders to contact you at your new email account. We also recommend sharing your new retiree email address with anyone you regularly communicate with through your account.

How do I add my on my mobile device?

Contact the CTS Help Desk or follow these instructions.

What if I don't use my account right away?

If you do not access your account within 12 months, it will be disabled. However, your account can be re-enabled upon request.

If I come back to Duquesne as an employee or student, what happens to my account?

You will still retain access to your account. In addition, your account will become active again and be used as the primary email for University communications.

What if I'm still completing research or scholarly work with the University?

Retired faculty who have active research or scholarly projects that benefit Duquesne can request a one-year extension to keep their University email and MultiPass access during retirement.

To request extended access please follow the instructions outlined in our Email Service Requirements, Section 6.d.c.iv (Retiree-Retired Faculty), which is available online at

I still have questions. Who do I call?

If you are still actively employed with Duquesne and believe you need to maintain your account, please contact Human Resources at to verify your employment status.

Please direct all other questions to the CTS Help Desk at 412.396.4357 or