Employee Software Support

Overview

Computing and Technology Services (CTS) licenses and supports several software products for Duquesne faculty and staff. Employee software support includes updates and patches for operating systems and supported software titles.

On this page


Employee software support levels

CTS will give its best effort to resolve all software issues for employees. The IT Service Desk will provide troubleshooting for most software issues at no cost.

For software issues that cannot be resolved by the Help Desk, tickets will be escalated to CTS Technical Services for further troubleshooting. The average turnaround time for tickets assigned to CTS Technical Services is between one and three business days.

Software Support Levels
Manufacturer support The software vendor will provide incident support, security updates, and nonsecurity hotfixes. The mainstream support dates in the charts below are the vendor's published lifecycle support dates. If the vendor does not publish their lifecycle support dates, the date will be based on the vendor's past support lifecycle history.
CTS support CTS support is based on the vendor's support lifecycle. CTS will provide sufficient notice through this webpage if a piece of software is nearing the end of its support lifecycle. In some cases, CTS may provide extended support for a piece of software that exceeds the manufacturer's lifecycle. Extended support may include limited or no network access.


Employee software support: Windows OS

Operating systems, software and browsers

CTS tries to follow Microsoft's mainstream support lifecycle as closely as possible but will work with employees to support software that falls outside those parameters. The list below features the support lifecycle and end of support dates for Microsoft's operating systems, software and browsers.

Operating Systems Release Date Manufacturer Support Ends CTS Support
Windows 11 October 5, 2021 October 08, 2024 TBD
Windows 10 July 29, 2015 October 14, 2025 10/14/25
Windows 8 October 26, 2012 January 10, 2023 Expired
Windows 7 October 22, 2009 Expired Expired
Software Release Date Manufacturer Support Ends CTS Support
Microsoft Office 2019 September 24, 2018 Ongoing 10/14/25
Microsoft Office 2016 September 22, 2015 Expired 10/14/25
Microsoft Office 365 June 28, 2011 Ongoing TBD
Microsoft Office 2013 or Older N/A Expired Expired
Browsers Release Date Manufacturer Support Ends CTS Support
Microsoft Edge April 29, 2015 Ongoing Ongoing
Internet Explorer 11 October 17, 2013 June 5, 2022 Retiring
Internet Explorer 10 or older N/A Expired Expired

Software Center

The following software is available to all University-managed Windows computers via Software Center. Software Center contains the most recent, Duquesne-supported versions of the software listed below.

Programs Availability
Adobe Reader DC Software Center
Box Drive Software Center
Box Tools Software Center
Duquesne LogMeIn Calling Card Software Center
Endnote Software Center
GlobalProtect VPN Software Center
Google Chrome Software Center
IBM SPSS Statistics Software Center
Micollab Software Center
Microsoft Office 2019 Software Center
Microsoft Teams Software Center
Mozilla Firefox Software Center
Sophos Endpoint Protection Software Center
Spirion Software Center
Zoom Software Center
Zoom Outlook Plugin Software Center

Employee software support: macOS

Operating systems, software and browsers

Apple does not publish the support lifecycle for its operating systems, but new macOS versions typically launch during the third quarter of each year. Therefore, CTS will follow Apple's support model of supporting the three latest macOS versions and discontinue support for any operating system versions outside of this window at the beginning of each new year.

Operating Systems Release Date Manufacturer Support Ends CTS Support
Monterrey (12.0) October 1, 2021 October 1, 2024 TBD
Big Sur (11.0) November 1, 2020 October 1, 2023 ~2023
Catalina (10.15)* October 7, 2019 October 1, 2022 ~2022
Mojave (10.14) or Older September 24, 2018 October 1, 2021 Expired
Software Release Date Manufacturer Support Ends CTS Support
Pages January 11, 2005 Ongoing TBD
Numbers August 7, 2007 Ongoing TBD
Keynote January 7, 2003 Ongoing TBD
Office 365 June 28, 2011 Ongoing TBD
Microsoft Office 2021 October 5, 2021 October 13, 2026 CTS Testing
Microsoft Office 2019 September 24, 2018 October 14, 2025 TBD
Microsoft Office 2016 July 9, 2015 Expired 10/14/25
Microsoft Office 2013 or Older N/A Expired Expired
Browsers Release Date Manufacturer Support Ends CTS Support
Safari January 7, 2003 Ongoing Ongoing

* MacOS Catalina and later no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning.

Self Service

The following software is available to all University-managed Apple devices through Self Service.

Programs Availability
Adobe Reader DC Self Service
Box Drive Self Service
EndNote Self Service
Evernote Self Service
GarageBand Self Service
GlobalProtect VPN Self Service
Google Chrome Self Service
HP Drivers Self Service
IBM SPSS Statistics Self Service
iMovie Self Service
Keynote Self Service
Micollab Self Service
Microsoft Edge Self Service
Microsoft Office 2019 Self Service
Microsoft OneNote Self Service
Microsoft Remote Desktop Self Service
Microsoft Teams Self Service
Mozilla Firefox Self Service
Numbers Self Service
OneDrive Self Service
OpenJDK 11 Self Service
Pages Self Service
Sophos Endpoint Protection Self Service
Spirion Self Service
Xerox Self Service
Zoom Self Service