Student Software Support
Apple recently announced the release of its newest operating system, macOS Big Sur. At this time, Computing and Technology Services (CTS) will have limited to no support for core University software and services on devices running macOS Big Sur. Therefore, CTS does not recommend upgrading to macOS Big Sur.
CTS is working with the University's software vendors and testing our campus technologies on macOS Big Sur. As support for macOS Big Sur becomes available, we will update this webpage.
Overview
Computing and Technology Services (CTS) licenses and supports several software products for Duquesne students.
On this page
Student software support
CTS will give its best effort to resolve software issues for students. The CTS Help Desk will provide troubleshooting for most software issues at no cost.
For third-party software issues that cannot be resolved by the Help Desk, students will be referred to the Duquesne University Computer Store for further troubleshooting.
| Third-Party Software | |
| A1 | CTS provides support for this product with specific configurations |
| A2 | This product is in testing and not yet supported by CTS |
| Programs | Download | Labs | Support |
| Adobe Creative Cloud | No | No | A1 |
| Adobe Reader | Link | Yes | A1 |
| Azure Dev Tools | Link | No | A1 |
| EndNote | Link | Yes | A1 |
| Sophos | Link | Yes | A1 |
| Google Chrome | Link | Yes | A1 |
| Internet Explorer | Link | Yes | A1 |
| Mozilla Firefox | Link | Yes | A1 |
| Java* | No | No | A1 |
| Microsoft Office 2019 | Link | Yes | A1 |
| Linux | No | No | A2 |
| macOS Catalina (10.15)** | No | No | A1 |
| macOS 10.10+ | No | Yes | A1 |
| Safari | No | Yes | A1 |
| Windows 7 | No | No | A1 |
| Windows 8 | No | No | A1 |
| Windows 10 | No | Yes | A1 |
* With changes made in Oracle Java licensing, users are now required to purchase Java through the Computer Store if needed to run applications. We encourage users to review Java OpenJDK as an alternative to Oracle Java.
** macOS Catalina no longer supports 32-bit applications. Upgrading to macOS Catalina may cause some existing applications on your device to stop functioning.