COVID-19 Updates and Service Modifications

Last updated: June 1, 2020

Overview

Due to the coronavirus (also known as COVID-19) pandemic, the University has moved to online instruction for the summer semester. Computing and Technology Services (CTS) is committed to supporting the needs of students, faculty and staff, both on and away from campus.

Resources


CTS Help Desk support

The CTS Help Desk will only offer phone, email and online chat support. The Help Desk Service Center, located in the Union, is closed until further notice.

CTS Help Desk support hours

  • Monday-Friday: 7 a.m. to 5 p.m.

How to contact the CTS Help Desk

  • Phone: 412.396.4357 (HELP)
  • Email: help@duq.edu
  • Online chat: Click the "Need Help?" button in the bottom right corner.

Computer Store services

The Duquesne University Computer Store physical retail space is closed until further notice. Computer Store staff are available Monday-Friday from 8:30 a.m. to 4:30 p.m. to virtually assist students and employees with retail needs.

University cell phone updates

Cell phones, MiFi devices, upgrades and changes can still be ordered and processed. An email confirmation from a dean, vice president or assistant vice president is required to ship a cell phone or hotspot to an employee's residential address. Please complete the cell phone request form for any upgrades and changes to a University-owned cell phone.

If you need a stronger internet connection at home, you can:

  • Order a MiFi device to create a Wi-Fi hotspot
  • Add a mobile hotspot to your University-owned iPhone.
Ordering a MiFi device to create a Wi-Fi hotspot

A MiFi device will be provided at no charge, but you will need to purchase a hotspot plan. AT&T's unlimited plan is $50 per month and provides unlimited domestic Wi-Fi hotspot data. You can cancel at any time with zero fees.

Note: Due to increased domestic demand, the delivery of MiFi devices may take up to 4-6 weeks.

Add a mobile hotspot to your University-owned iPhone

For an additional $10 per month, a mobile hotspot can be added to your University-owned iPhone. This will provide unlimited domestic hotspot data using AT&T's cellular network.

How to contact the Computer Store


Computer lab availability

All CTS computer labs are closed until further notice.


Questions

If you have questions or concerns about these changes, please contact the CTS Help Desk.