Email and Calendar

Students, faculty and staff have access to email through Duquesne University's Microsoft Office 365 subscription. 

Setting up Your University Email Account

Your email account is automatically created after your information is entered into Banner, the university's administrative database. For students, this occurs after submitting your deposit to the University. For employees, this occurs after your paperwork has been completely processed by Human Resources.

Your username for your university email account is your MultiPass username followed by @duq.edu and the password is the same as your MultiPass password. If you are unable to sign in to your university email account, visit duq.edu/multipass to reset the password.


Signing in to Your University Email Account

There are two ways you can access your university email account:

  • Visit duq.edu/dori and sign in with your MultiPass username and password. After signing in, click the Email icon in the top right corner of DORI.
  • Visit duq.edu/mail and sign in with your MultiPass username and password.

Note: If you are enrolled in Duo multi-factor authentication (MFA), you will be required to use MFA when signing into your university email account.


Length of Access to Your University Email Account

The length of access to your university email account is based on your role at Duquesne.

Employees Access will be removed within 24 hours after your last day
Students Account will be auto-deleted one year after graduation

Alumni can view our IT graduation checklist for tips on backing up information and data stored in your university email account before deletion.


University Email Limits and Quotas

Most users should not experience any issues when using Office 365 but there are a few limitations to keep in mind.

Quotas 50 GB limit on university email accounts. (CTS will never send quota emails. Please check out: www.duq.edu/phishing for more information.)
Attachment Limitations 25 MB attachment limit. If sharing a large file, we recommend uploading it to Box or OneDrive and creating a shared link.
Recipient Limit 500 recipients. If you are emailing more than 100 recipients, contact us to create a mass mailing list.

Configuring Your Email With an Email Client

An email client is a computer program used to read and send email. If you use an email client to access your Duquesne University email, set up a new account in the email client and select Exchange as the email account provider. Below are instructions for configuring your Duquesne University email in supported email clients:

Microsoft Outlook 2016 for Windows OS

  1. Click Start and search Control Panel.
  2. Click View by: Large Icons.
  3. Select Mail (32-bit).
  4. Click Show Profiles.
  5. Click Add and enter a profile name.
  6. If prompted, enter your Duquesne University email address and password.
  7. Click Next.
  8. Click Finish.

Microsoft Outlook 2016 for macOS

  1. Open Outlook.
  2. Click Tools > Accounts.
  3. Click the + dropdown and New Account.
  4. Enter your Duquesne University email address and click Continue.
  5. Enter your MultiPass password on the Duquesne University Email Login window and click Login.
  6. Click Done.

Microsoft Outlook app for iOS and Android

After downloading the Microsoft Outlook app in the App Store (iOS) or Google Play Store (Android), follow the steps below to set up your account:

  1. Open Outlook.
  2. Enter your Duquesne University email address and click Add Account.
  3. Enter your MultiPass password on the Duquesne University Email Login window and click Login.

iOS Mail App

  1. Click Settings > Passwords & Accounts.
  2. Click Add Account.
  3. Select Exchange.
  4. Enter your Duquesne University email address in the Email field.
  5. Enter "Duquesne University" in the Description field and click Next.
  6. Click Sign In.
  7. Select Work or school account.
  8. Enter your MultiPass password on the Duquesne University Email Login window and click Login.
  9. Select the items you would like to sync to your phone and click Save.

macOS Mail App

  1. Open Mail.
  2. Click Mail (upper left-hand corner of the screen) > Accounts.
  3. Select Exchange.
  4. Enter your Duquesne University email address and password.
  5. Click Sign In.
  6. Select the items you would like to sync to your Mac and click Done.

Forwarding Your Email

You can set up a forward or inbox rule in your university email account by doing the following:

  1. Sign in to your university email account.
  2. Click the Settings icon (looks like a gear) in the top right corner.
  3. Type "forwarding" in the Outlook settings search box and select Forwarding in the search results.
  4. Check the Enable forwarding box and enter your personal email address.
  5. Check the Keep a copy of forwarded messages box.
  6. Click Save.

Note: CTS does not recommend forwarding your university email to a personal account in case deliverability issues arise.


Email Account Lockouts

After updating your MultiPass password, update the password on any devices that connect to your email account. Not doing so can result in your email account locking out. If your account is repeatedly locking, follow the steps below to resolve the issue.

Review Mobile Devices and Email Clients

Update the password on any mobile devices or email clients that connect to your university email account. You can view which mobile devices are connected to your university email account by doing the following:

  1. Sign in to your university email account.
  2. Click the Settings icon (looks like a gear) in the top right corner.
  3. Type "mobile" in the Outlook settings search box and select Manage mobile devices in the search results.
  4. If you see a device you no longer use or recognize, click the trash can icon to remove it.

Some devices try connecting to your university email account with an old password stored on the device. On Mac devices, remove any stored duq.edu passwords listed in Keychain Access. If you use an email client on your device, open the email client and update the password under the account's settings.


Calendaring

University email accounts have access to personal or shared calendars in our email environment.

Personal Calendars

Personal calendars are created by an individual and can be shared by doing the following:

  1. Sign in to your university email account.
  2. Click the calendar icon in the bottom left corner.
  3. Click the ... icon and select Sharing and permissions.
  4. Enter the email address of who you want to share the calendar with.
  5. Select the desired permission level and click Share.

Note: Personal calendars are not recommended for departmental use since they are attached to an individual account. If the individual leaves the University, the calendar will be deleted when their account is deleted.

Shared Calendars

Shared calendars appear in the University's global address list (GAL). These calendars are typically used to schedule rooms or manage department events. Employees can request a shared calendar by emailing help@duq.edu.

Follow the steps below to add a shared calendar in Outlook:

  1. Sign in to your university email account.
  2. Click the calendar icon in the bottom left corner.
  3. Click Import calendar.
  4. Select From directory.
  5. Type the name of the shared calendar you want to add and select it from the search results.
  6. Click Add.

Note: To view additional details about a calendar's appointments, the calendar owner will need to grant either Editor or Reviewer permissions to your account.


Generic Email Accounts

Generic email accounts are associated with a department or campus organization. Employees can request a generic email account for their department or organization by emailing help@duq.edu.

Signing In to a Generic Email Account

  1. Visit mail.office365.com. If you access your email through OWA, use a separate web browser or private browsing window to access this website.
  2. Type the generic email account username followed by @liveduq.onmicrosoft.com. For example, if you were signing in to generic@duq.edu, you would type generic@liveduq.onmicrosoft.com in the username field.
  3. Type the password for the generic email account and click Sign In.

Generic email accounts can be configured with an email client or mobile device. When adding the account, type make sure to include @liveduq.onmicrosoft.com in the username.


Mass Mailing Information

If sending to more than 100 recipients, we recommend requesting a Lyris list. Lyris is the university's mass mailing application used for sending emails to a large volume of recipients. Lyris lists can be requested by emailing help@duq.edu.