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Email and Calendar

Office 365 Email and Calendar FAQs

Email is provided by Microsoft through Duquesne University's Office 365 subscription. Please check out some of our FAQs to get started.

How Do I Activate My Email Account?

Your email account will be automatically created when you have been entered into our administrative system, Banner. As a student, this will be when you have submitted your deposit. As a faculty, administrator, or staff member, it will be when you are made active in Banner by Human Resources.

The password for this account is controlled by our MultiPass system. If you need to reset your MultiPass you can do that here: www.duq.edu/multipass

How Do I Access My Email Account?

You can access your Duquesne University email account by visiting www.duq.edu/mail or by logging into DORI and clicking the email icon on the upper right-hand corner.

How Long Will I Have Access to My Email Account?

Account deletion is based on your role here at the university. Please refer to the table below for final deletion date. Please see our graduation checklist, which provides tips for planning for your account deletion.

Faculty & Staff Access will be removed within 24 hours after your last day
Students Accounts will be auto-deleted shortly after graduation

Are There Any Limits or Quotas When Sending Email Messages?

Most users should not experience any issues when using Office 365 but there are a few limitations to keep in mind.

Quotas 50GB limit on mailboxes. (CTS will never send quota emails. Please check out: www.duq.edu/phishing for more information.)
Attachment Limitations 25MB limit. This can be circumvented by adding the file to OneDrive and sharing through this application.
Recipient Limit 500 recipients. Users sending to groups larger than 100 are advised to contact CTS to create mailings lists.

Configuring Your Email With an Email Client

An email client is a computer program used to read and send email. If you use an email client to access your Duquesne University email, set up a new account in the email client and select Exchange as the email account provider. Below are instructions for configuring your Duquesne University email in supported email clients:

Microsoft Outlook 2016 for Windows OS

  1. Click Start and search Control Panel.
  2. Click View by: Large Icons.
  3. Select Mail (32-bit).
  4. Click Show Profiles.
  5. Click Add and enter a profile name.
  6. If prompted, enter your Duquesne University email address and password.
  7. Click Next.
  8. Click Finish.

Microsoft Outlook 2016 for macOS

  1. Open Outlook.
  2. Click Tools > Accounts.
  3. Click the + dropdown and New Account.
  4. Enter your Duquesne University email address and click Continue.
  5. Enter your MultiPass password on the Duquesne University Email Login window and click Login.
  6. Click Done.

Microsoft Outlook app for iOS and Android

After downloading the Microsoft Outlook app in the App Store (iOS) or Google Play Store (Android), follow the steps below to set up your account:

  1. Open Outlook.
  2. Enter your Duquesne University email address and click Add Account.
  3. Enter your MultiPass password on the Duquesne University Email Login window and click Login.

iOS Mail App

  1. Click Settings > Passwords & Accounts.
  2. Click Add Account.
  3. Select Exchange.
  4. Enter your Duquesne University email address in the Email field.
  5. Enter "Duquesne University" in the Description field and click Next.
  6. Click Sign In.
  7. Select Work or school account.
  8. Enter your MultiPass password on the Duquesne University Email Login window and click Login.
  9. Select the items you would like to sync to your phone and click Save.

macOS Mail App

  1. Open Mail.
  2. Click Mail (upper left-hand corner of the screen) > Accounts.
  3. Select Exchange.
  4. Enter your Duquesne University email address and password.
  5. Click Sign In.
  6. Select the items you would like to sync to your Mac and click Done.


If you would like to have your Duquesne email forwarded to another account, please see our step-by-step documentation below:

Forwarding Email

Please remember to leave the box checked to keep a copy of the forwarded message in your Duquesne inbox.

NOTE: CTS does not recommend forwarding email to ensure the deliverability of messages.

Email Account Lockouts

If you have recently updated your MultiPass password and your account keeps locking out, please do the following:

Step 1: Check Your Mobile Device

  1. Please check any phones and devices that pull email from your @duq.edu account.
  2. It may be best to remove the account and read it if necessary.
  3. To see which mobile devices are connected to your email account, follow these instructions: Outlook Web Application.

Step 2: Check Email Clients on Computers (Personal and University-Managed)

  1. Update your password on any email clients that you use ( may include MacMail, Outlook 2011, 2013, or 2016).
  2. To see all Office subscriptions you have installed using your personal @duq.edu subscriptions, follow the instructions here.

Step 3: Check Old Phones, Tablets, or Computers For Expired Passwords

  1. Check Keychain access in Mac computers for stored duq.edu passwords and delete them.
  2. Check any Duquesne-owned machines that may have been previously used but are not currently in use.

Step 4: Verify That You Do Not Have Connected Accounts Setup

  1. Connected accounts can be Gmail, Yahoo, or other email accounts that POP email from your @duq.edu email address using your MultiPass password.
  2. If your connected account (a Gmail account, for example) tries to pull mail from your @duq.edu account using an old password, this can lock your account out.
  3. To rectify this, you will have to log in to your connected account online (gmail.com, yahoo.com, etc.) and update the password in your settings.


Calendars can be personal or global depending upon how they were created.

Personal Calendars

Personal calendars are created by an individual and can be shared easily by right-clicking the calendar in Outlook Web Application (OWA), selecting "Share Calendar", then entering the email address of the person with whom you would like to share the calendar. You will then be prompted to specify their access (e.g. read or write). Editors can create and delete appointments.

Please Note: Personal calendars are not recommended for departmental use since they are attached to an individual account and will be removed when the account is removed.

Global Calendars

Global calendars are requested by a full-time faculty or staff member and can be found on the Global Address List.

To add a global calendar:

  1. Log into outlook.com/duq.edu.
  2. Look for calendar under the Apps tile.
  3. Right click on "People's Calendars" or "Other Calendars" depending on how you want to categorize it.
  4. Select "Open Calendar" and type the name of the calendar into the "From Directory" field.

Please Note: Visibility of these calendars is dependent upon your designated permissions. If you are seeing "free and busy time" instead of appointments or are unable to create or remove events, you may need to have your permissions elevated and should check with the calendar owner about obtaining those permissions.

To request a global calendar, please email help@duq.edu or call us here at 412.396.4357.

Generic Email Accounts

Generic e-mail accounts are e-mail accounts in which the account name is not linked to an individual's name but is instead linked to a campus organization, club or department.

  • Generic email accounts are created by CTS and are for faculty and staff use
  • Generic email accounts can be logged into here: mail.office365.com  (You must sign out of you @duq account to access the generic)
  • Generic email accounts also have a separate suffix for logins @liveduq.onmicrosoft.com (ex. generic@liveduq.onmicrosoft.com)
  • Departments should still publish and promote the @duq.edu email address. Mail addressed to @duq.edu generic addresses will be delivered properly.
  • Generic email accounts can still be connected to clients and phone. Please see above for setup assistance.
  • To request a generic email account, please email fpaccounts@duq.edu

Browsers may retain the login information for your @duq.edu account and prevent proper login. Try another browser or clear cache and cookies to resolve any issues.

 Mass Mailing Information (Lyris, Outlook)

When University departments need to send emails to a large group of people (more than 100), please notify the Help Desk during your planning phase. Do not send a large email via Outlook. We use Lyris distribution lists as our application for these purposes to avoid impacting network traffic.

People that intend on sending mass mailings should abide by the chart below to not cause unnecessary spam during peak use hours:

Sending Method

Population / Sending Time

Mail environment impact

Mail Client (i.e.Outlook, Mac Mail)

not queued, sends right away

large impact, not recommended

Lyris - email distribution lists

not queued, sends right away

small impact, recommended

 We recommend reviewing the Best Practices pdf for sending to Lyris lists to avoid being flagged as spam.