Retiree Email FAQ

Overview

Employees who retire from Duquesne University and are eligible for retiree status will automatically receive access to an @retiree.duq.edu email account. As stated in TAP 18, Duquesne University defines "retiree status" as the attainment of age 62 with 10 years of full-time continuous service.

All past retirees will transition from their @duq.edu account to an @retiree.duq.edu account by July 1, 2020.

What is retiree email?

Duquesne University is providing a free version of Office 365 email to all University retirees to help sustain their connections with other retirees, colleagues and the University. This email is housed in a separate system from Duquesne's official @duq.edu accounts and will end with @retiree.duq.edu.

What access do retirees get?

An @retiree.duq.edu account only provides web-based email and calendar access. It does not provide access to Duquesne online services and resources, including DORI, library resources and free Microsoft Office.

I'm already retired. Will I be affected by this?

All employees who retired before May 1, 2019, will be transitioned from their MultiPass-enabled @duq.edu account to an @retiree.duq.edu account. As part of this transition, you will lose access to your @duq.edu account on July 1, 2020.

How do I sign up for an @retiree.duq.edu account?

Sign-up automatically occurs as part of retirement processing through Human Resources. Once your @retiree.duq.edu account is available, an email from Microsoft will be sent to your @duq.edu account.

What if I don't receive a notification from Microsoft for my @retiree.duq.edu account?

If you don't see an email notification from Microsoft, check your spam or junk folder. If you still cannot find the email, please contact the CTS Help Desk.

What will my retiree email address be?

Your MultiPass username followed by @retiree.duq.edu. For example, if your MultiPass username is mcdukep, your email address will be mcdukep@retiree.duq.edu.

How do I log into my @retiree.duq.edu account?

Go to outlook.office.com and enter your @retiree.duq.edu address and password.

How do I change my password?

  1. Sign into your @retiree.duq.edu account at outlook.office.com with your current password.
  2. Click your profile icon in the top right corner and then select My account.
  3. Select Security & privacy.
  4. Select Change password.
  5. Enter your old password, set and confirm your new password, and then click Submit.

If you don't know your @retiree.duq.edu email password, contact the CTS Help Desk.

How do I find addresses for other retirees?

In your @retiree.duq.edu mailbox, you can search the global address list for names and addresses of other retirees. However, if the person you are seeking has not claimed their @retiree.duq.edu account, you will not see their email address.

I use my @duq.edu account for personal accounts, like banking and shopping. How do I change this?

Follow these instructions for reviewing and changing your email address linked to your personal accounts. For most accounts, you can change your email address under the account settings or profile section.

Can I transfer emails in my @duq.edu mailbox to my @retiree.duq.edu account?

Your @duq.edu account may contain University-related emails that include University-owned restricted data. Because of this, we ask retirees to honor our request to not transfer any University-related emails to their new @retiree.duq.edu accounts.

Can I set a permanent forward from my @duq.edu account to my @retiree.duq.edu account?

No. However, CTS will place an out-of-office message on your @duq.edu account for 60 days upon request. This message will notify senders to contact you at your new @retiree.duq.edu email account. We also recommend sharing your new retiree email address with anyone you regularly communicate with through your @duq.edu account.

How do I add my @retiree.duq.edu on my mobile device?

Contact the CTS Help Desk or follow these instructions.

What if I don't use my @retiree.duq.edu account right away?

If you do not access your @retiree.duq.edu account within 12 months, it will be disabled. However, your @retiree.duq.edu account can be re-enabled upon request.

If I come back to Duquesne as an employee or student, what happens to my @retiree.duq.edu account?

You will still retain access to your @retiree.duq.edu account. In addition, your @duq.edu account will become active again and be used as the primary email for University communications.

What if I'm still completing research or scholarly work with the University?

Retired faculty who have active research or scholarly projects that benefit Duquesne can request a one-year extension to keep their University email and MultiPass access during retirement.

To request extended access please follow the instructions outlined in our Email Service Requirements, Section 6.d.c.iv (Retiree-Retired Faculty), which is available online at duq.edu/email-service-requirements.

I still have questions. Who do I call?

If you are still actively employed with Duquesne and believe you need to maintain your @duq.edu account, please contact Human Resources at hrservices@duq.edu to verify your employment status.

Please direct all other questions to the CTS Help Desk at 412.396.4357 or help@duq.edu.