GlobalProtect VPN

Virtual Private Networking

A virtual private network (VPN) extends a private network, such as Duquesne's on-campus network, across a public network, such as the internet. Duquesne's VPN enables users to send and receive data across public networks as if their computing devices were directly connected to the network on campus. Applications running while connected to the VPN service benefit from the functionality, security and management of Duquesne's internal network.

VPN access is only available for university employees.

Note: VPN can only be used off-campus. You will not be able to establish a VPN connection while connected to Duquesne's network.

GlobalProtect

Palo Alto Networks' GlobalProtect software boasts next-generation security tools to ensure any network traffic between your computer and campus network resources remains encrypted. GlobalProtect is available for download on university-managed Windows and macOS devices.

Note: This download must be completed while on campus. In addition, you are required to enroll a mobile phone in Duo in order to complete an MFA login when signing in to GlobalProtect. Visit duq.edu/duo for assistance with enrolling in Duo.

Installing GlobalProtect

Faculty and staff must be approved for VPN access in order to use GlobalProtect.

GlobalProtect Install for Windows 10

  1. Click the Start button and type "software center" in the search bar.
  2. Click Software Center in the search results.
  3. Click the Applications tab.
  4. Select GlobalProtect in the list of available software.
  5. Click the Install button.

GlobalProtect Install for macOS

  1. Launch the Finder application.
  2. Click the Applications tab in the Finder window.
  3. Double-click to open the Self Service application.
  4. Select GlobalProtect in the list of available software.
  5. Click the Install button.

Connecting to GlobalProtect

Connecting to GlobalProtect on Windows 10

  1. Click the GlobalProtect globe icon in the taskbar located in the lower right-hand corner of the computer screen (you may need to click the arrow icon to see the GlobalProtect icon).
  2. Click Connect in the GlobalProtect window.
  3. Enter your MultiPass username and password in the GlobalProtect Sign In window.
  4. Click the Sign In button.
  5. Approve the Duo Push sent to your mobile device for DU Remote Access.
    • If you are connecting to GlobalProtect on campus, you will not be required to use Duo to connect to GlobalProtect.
    • If you do not receive a Duo Push notification on your mobile device, launch the Duo Mobile app on your device to approve the Duo Push.
  6. You are now connected to VPN with GlobalProtect.

Connecting to GlobalProtect on macOS

  1. Click the GlobalProtect globe icon in the menu bar located at the top of the computer screen.
  2. Enter your MultiPass username and password in the GlobalProtect Sign In window.
  3. Click the Sign In button.
  4. Approve the Duo Push sent to your mobile device for DU Remote Access.
    • If you are connecting to GlobalProtect on campus, you will not be required to use Duo to connect to GlobalProtect.
    • If you do not receive a Duo Push notification on your mobile device, launch the Duo Mobile app on your device to approve the Duo Push.
  5. You are now connected to VPN with GlobalProtect.

Troubleshooting

For assistance with installing or using GlobalProtect, contact the CTS Help Desk at 412.396.4357 or help@duq.edu.

Resources

GlobalProtect Setup for Windows OS

GlobalProtect Setup Guide for macOS

Connecting to VPN with GlobalProtect for Windows OS

Connecting to VPN with GlobalProtect for macOS