MiCollab Softphone

Overview

MiCollab softphone is a communication tool that allows you to make and receive phone calls with an internet device, such as a computer or mobile phone.

On this page


Request softphone access

MiCollab softphone access is available by request at this time. To request access, please send an email to fpaccounts@duq.edu with a completed copy of the E-911 form.

Headsets

Headsets, a combination of headphones and a microphone, are available for purchase at the Duquesne University Computer Store. If you are interested in purchasing one, please send an email to help@duq.edu.


Download MiCollab softphone desktop software

After you are granted access to MiCollab softphone, you will receive an email with a link to install the MiCollab desktop software on your Windows 10 or macOS device.

This email will be sent from noreply@mitel.easydeploy.net with the subject "[External] MiCollab Client configuration ext no. XXXX for user Last name, First name." If you do not see receive it in your inbox, please check your junk folder.

When you receive the email, follow the steps below to install and set up MiCollab softphone on your desktop.

  1. Click either the Download on the App Store or Windows image to download the MiCollab software on your respective device.
  2. After the software is installed, review the user license agreement and click Accept.
  3. Enter your authentication key provided in the email described above and click Apply.
  4. Accept the emergency calls warning.

Reset your MiCollab password

After you are granted access to MiCollab softphone, an email will be sent to your University email account with your MiCollab username and temporary password.

This email will be from donotreply@vmas-37.hosted.voipnetworks.com with the subject "[External] Welcome to your new MiCollab settings." If you do not see receive it in your inbox, please check your junk folder.

With the MiCollab desktop software installed, follow the steps below to reset your MiCollab password.

  1. Click the Settings tab on the left side of the screen.
  2. Click General and then Change Password.
  3. Enter your current password and new password, and then click Save.

Use MiCollab softphone

Make a call

There are several ways to make a call using MiCollab softphone, including:

  • Enter a contact's name or 10-digit phone number in the search bar located at the top of the window.
  • Hover over a contact's profile picture and click on the phone icon
  • Right-click a contact's profile picture and select Call

Receive a call

When you receive an incoming call, a notification will appear in the bottom right corner of your computer screen. Click on the notification to be redirected to the Call Ringing window.

  • To answer a call, click the green phone icon.
  • To ignore a call, click the red phone icon.

Active call controls

End a call

To end a call, click the red phone hang up icon in the active call window.

Transfer a call
  1. While on an active call, click the icon with three vertical dots and then select Transfer.
  2. Select a contact or type a 10-digit phone number in the main window.
  3. Choose whether you want the transfer to be a blind transfer or consultation call.
Make a conference call
  1. While on an active call, click the icon with three vertical dots and then select Conference.
  2. Select a contact or type a 10-digit phone number in the main window.
  3. Click the icon for consultation call.
  4. Click the + (plus) icon to finish setting up the conference call.
Put on hold

While on an active call, click the pause icon to place the call on hold. When you want to resume the call, click the pause icon again.


Set up your voicemail

To set up the voicemail on your MiCollab softphone:

  • Call your University telephone number and let the call go to voicemail.
  • When the default voicemail greeting plays, press the * (star) key.

You will now be guided through creating a mailbox passcode and recording your greeting.

Step 1: Create a passcode

  1. Press 8 for user options
  2. Press 7 to set a passcode
  3. Enter 4 to 10 digit passcode

Step 2: Record your greeting

  1. Press 8 for user options
  2. Press 4 to record a greeting
  3. Press 7 to review your greeting.
  4. Press 9 to save your greeting or 3 to re-record your greeting.

Step 3: Record your name

  1. Press 8 for user options
  2. Press 6 to record your first name
  3. Press 7 to review your recording
  4. Press 9 to save your recording or 3 to re-record your name.

You have now set up your MiCollab softphone voicemail.


Access your voicemail

Your mailbox PIN for MiCollab softphone is not the same as the mailbox PIN for your University telephone. Your default mailbox PIN is provided in an email from donotreply@vmas-37.hosted.voipnetworks.com with the subject "[External] Welcome to your new MiCollab settings."

To access your voicemail:

  1. Click the Voicemail tab on the left side of the screen.
  2. When prompted, enter your mailbox PIN and click Verify.
  3. Click the voicemail that you want to listen to.
  4. Click the play icon to listen to the voicemail.

Reset your mailbox PIN

  1. Click Settings and then Voicemail Settings.
  2. Click Change Mailbox PIN.
  3. Enter your current mailbox PIN.
  4. Enter your new mailbox PIN and confirm it.
  5. Click Save.

FAQs

Can I use MiCollab softphone while I'm away from campus?

You can use MiCollab softphone both on and away from campus.

Does MiCollab softphone offer a chat feature?

Yes, you can access the chat feature from the toolbar located on the left side of the screen (web) or by swiping to the left on your screen (mobile app).

Do I need to be connected to GlobalProtect VPN to use MiCollab softphone?

No, MiCollab softphone can be used without being connected to Duquesne's VPN.

Is there a web-based version of MiCollab softphone I can use?

Yes. Follow the steps below to sign into the web-based version of MiCollab softphone.

  1. Go to https://vmas-37.hosted.voipnetworks.com/portal/.
  2. Click the MiCollab Client link above the login fields.
  3. Enter your MiCollab login ID and password and then click Login.
  4. Accept the emergency calls warning.