Kathleen Hartzel

Associate Professor of Information Systems and Technology
Palumbo Donahue School of Business
Information Systems and Technology

928 Rockwell Hall
Phone: 412.396.6254
hartzel@duq.edu

Education:

Ph.D., Katz Graduate School of Business, University of Pittsburgh M.S., Smeal College of Business at the Pennsylvania State University
Biography

Kathleen S. Hartzel is an Associate Professor of Information Systems and Technology and Director of the MS in Information Systems Program in the Palumbo Donahue School of Business at Duquesne University. She teaches courses primarily in the areas of systems analysis and design, project management, and IS strategy.

Dr. Hartzel's research interests focus on computer-supported collaboration at both the organizational and group levels. Her research has appeared in a number of academic journals, including MIS Quarterly, Communications of the ACM, Journal of Management Information Systems, Decision Support Systems, and Journal of Computer Information Systems.

Dr. Hartzel established and advises the PMA (Project Management Association) student organization. Through her classes and interactions with the PMA, she encourages and supports students in pursuing the CAPM (Certified Associate in Project Management) designation. In 2010, she created the Intercollegiate Project Management Triathlon, an annual event in which undergraduate student teams from universities throughout the country come to Duquesne to test their knowledge and skills in project management best practices.

Prior to joining the faculty, she held several positions as a systems analyst and programmer. For most of that time, she worked for Unisys Corporation. She holds a Ph.D. from the Katz Graduate School of Business, University of Pittsburgh and an M.S. from the Smeal College of Business at the Pennsylvania State University. Dr. Hartzel is a member of APICS, the Association for Operations Management, and holds their CPIM (Certified in Production and Inventory Management) and CSCP (Certified Supply Chain Professional) certifications. She also is a member of PMI (Project Management Institute) where she earned their CAPM designation.

Publications

Articles in Journals

Hartzel, K., & Spangler, W. (2019). A High-Reliability Approach to Risk Management in an IT Project. Journal of Computer Information Systems.

Hartzel, K. S. & Wood, C. (2017).  Factors that Affect the Improvement of Demand Forecast Accuracy through Point-of-Sale Reporting. European Journal of Operational Research, 260 (1), 171-182.

Hartzel, K., Marley, K., & Spangler, W. (2016).  On-Line Social Network Adoption: A Cross-Cultural Study. Journal of Computer Information Systems, 56 (2), 87-96.  

Hartzel, K. & Pike, J. C. (2015).  Live, Model, Learn: Experiencing Information Systems Requirements through Simulation. Information Systems Education Journal, 13 (4), 12-23.

Hartzel, K. S., Mahanes, C. J., Maurer, G. J., Sheldon, J., Trunick, C., Shanon J. Wilson (2011).  Corporate Posts and Tweets: Brand Control in Web 2.0. Journal of Information & Knowledge Management, 10 (1), 51-58.  

Hartzel, K. S., King, R. C., Schilhavy, R. A.M., Melone, N. P., & McGuire, T. W. (2010).  Social Responsibility and Stakeholder Influence: Does Technology Matter During Stakeholder Deliberation with High Impact Decisions?  Decision Support Systems, 48 (4), 536-547.

Hartzel, K. S., Spangler, W. E., Gal-Or, M., & May, A. H. (2009). Modeling Complexity in Physically-Distributed Object-Oriented Systems. Journal of Computer Information Systems, 2009 (50), 74-81.

Hartzel, K. S., Spangler, W. E., Gal-Or, M., & May, J. H. (2009).  Decision Making in Distributed Objects Using Radio Frequency Identification. Journal of International Management Studies, 4 (1), 11-19.

Hartzel, K. S., Spangler, W. E., & Gal-Or, M. (2006).  Exploring the Privacy Implications of Addressable Advertising and Viewer Profiling. Communications of the ACM, 49 (5), 119-123.  

Hartzel, K. S., Spangler, W. E., Gal-Or, M., & Jones, T. H. (2003).  A Case-Based Approach to Integrating an Information Technology Curriculum. Information Systems Education Journal, 1 (47).  

Hartzel, K. S. (2003). How Gender and Self-Efficacy Affect Software Sales and Implementation. Communications of the ACM, 16, 67-171.  

Hartzel, K. (2002). Computer-based Technologies in Pennsylvania's Police Departments. Pennsylvania Chiefs of Police Association, Bulletin, 17-20.  

Hartzel, K. S. & Peace, G. A. (2002).  Ethical Concerns Raised by the Use of the Internet in Academia. Journal of Information Ethics, 11 (2), 17-32.

Hartzel, K. S., Peace, G. A., Weber, J., & Nightingale, J. (2002).  Ethical Issues in eBusiness: A Proposal for Creating The eBusiness Principles. Business & Society Review, 107 (1), 41-60

Hartzel, K. S. & Melone, N. P. (1999). Recruiting at the Speed of Light. IHRIM Journal, 3 (4), 49053.

Hartzel, K. S., Choudhury, V., & Konsynski, B. (1998). Use and Consequences of Electronic Markets: An Empirical Investigation in the Aircraft Parts Industry.  Mis Quarterly, 22 (4), 471-507.

Hartzel, K. S., Galletta, D. F., Johnson, S., Joseph, J., & Rustagi, S. (1996).  Spreadsheet Presentation and Error Detection: An Experimental Study. Journal of Management Information Systems, 13 (3), 45-63.

Articles in Proceedings

Hartzel, K., & Spangler, W. (2018). Managing IT Implementation Risk: A Model from High Reliability Organizations. International Association of Computer Information Systems.

Hartzel, K., & Spangler, W. (2017). Managing High-risk Project and IT Complexity Following a Corporate Restructuring. International Association for Computer Information Systems Conference.

Wood, C. & Hartzel, K. S. (2016).  Managerial Perceptions of Skill Set Requirements Needed To Augment the Information Security Staff. Decision Sciences Institute (DSI) Annual Meeting. (Abstract only)

Hartzel, K. S., Gerde, V. W., & Tuneva, D. (2015). E-Government: Support of Administration and Democracy. Northeastern Association of Business, Economics and Technology.  

Hartzel, K., Kirsch, L., & Spangler, W. (in press, 2014).  Enterprise Systems Implementation In A Public Utility: Communication And Control Issues. International Association for Computer Information Systems Conference, Las Vegas, NV.

Hartzel, K., Kirsch, L., & Spangler, W. (2014). Communication and Control Strategies in Enterprise Systems Implementation & Integration. Global Information Technology Management Association (GITMA) Conference, Valley Forge, PA.

Hartzel, K., Craig, D., Ngirimana, E., & Alhaiki, Z. (2013).  A Study of BYOD and its Implementation in Real World Cases. Northeastern Association of Business, Economics and Technology.

Hartzel, K., Marley, K., & Spangler, W. (2013).  On-Line Social Network Adoption for Social Causes: A Cross-Cultural Study. Northeastern Association of Business, Economics and Technology.  

Hartzel, K. S., Noakes, M. A., Backstrom, E., George, R., & Hutchko, T. (2010).  Reward Systems: Perceptions of Fairness and Satisfaction in Project Teams. Northeastern Association of Business, Economics and Technology, 44-51.  

Hartzel, K., Spangler, W., Phelps, A., & Martinez, A. (2009).  An Empirical Study of Emerging Trends in On-Line Social Network Usage. International Association for Computer Information Systems Conference.  

Hartzel, K., Gal-Or, M., May, J., & Spangler, W. (2007).  An Object/Agent-Oriented Metaphor for RFID Enabled, Item-Directed Manufacturing Processes. INFORMS International Meeting.  

Hartzel, K. S., Spangler, W., & Grantz, M. (2006).  Toward an Adaptive Structuration Model of International Cyber-Crime. Americas Conference on Information Systems, 78-81.  

Hartzel, K. S. & Nightingale, J. P. (2005).  Digital Offshore Outsourcing: The Hidden Transaction Costs. Information Resources Management Association International Conference.  

Hartzel, K. S. & Joseph, J. L. & (1999).  Addressing Reference Perishability: The availability of web-based resources cited in academic journals. Americas Conference on Information Systems, 5th.  

Hartzel, K., Laudato, N. C., & DeSantis, D. J. (1996).  The Information Architecture and Process Innovation Project: A University Initiative. Office Systems Research Conference Solutions for the Future, 15.

Hartzel, K., Alston, O., Kirsch, L., & Peace, A. G. (1996).  Evaluating the Relationship between Experience with IT and Process Losses in a GSS Setting. Northeast Decision Sciences Institute (NEDSI) Annual Meeting, 23.  

Hartzel, K., Peace, A. G., & Stieman, P. A. (1996).  Restrictions vs. Open Access to the Internet-A Dilemma For Academe. Office Systems Research Conference Solutions for the Future, 15.  

Hartzel, K. & Flor, P. (1995). Expectation Formation in the Information System Development Process. Americas Conference on Information Systems, 1.  

Hartzel, K. S., Melone, N. P., McGuire, T. W., King, R. C., Hartman, A., Elana Papageorgiou, E., & Gerwing, T. (1994).  The Impact of Computer Mediation on Group and Individual Preferences in Social Dilemmas. International Conference on Information Systems (ICIS), 15.  

Hartzel, K. S., King, R. C., & Hartman, A.(1992).  Message Creation Versatility, Media Capacity, and Media Choice: A Forward-Looking Perspective. International Conference on Information Systems (ICIS), 13.  

Paper Presentations

Hartzel, K. S. (2011). The Utility of Certification Credentials in the Employment and Promotion of Information Systems Professionals. Northeastern Association of Business, Economics and Technology, Pittsburgh, Pennsylvania.  

Hartzel, K. & Spangler, W. (2010). Online Social Network as Knowledge Communities: Influences on Collaboration in Social Causes. 7th International Conference on Knowledge Management, Pittsburgh, Pennsylvania.  

Hartzel, K. S. & Spangler, W. E. (2010, October). On-Line Social Networks as knowledge communities: influences on collaboration in social causes. International Conference on Knowledge Management, Pittsburgh, Pennsylvania.  

Hartzel, K., Spangler, W., Gal-Or, M., & May, J. (2008, May). Blurring the Boundaries Between Physical and Digital Systems Through Object-Oriented Design and Implementation. 8th Academy of Business and Information Technology Annual Meeting, Pittsburgh, Pennsylvania.  

Hartzel, K., Gal-Or, M., May, J., & Spangler, W. (2007). A Decentralized Information Security Model for Collecting and Managing RFID Data. INFORMS Annual Meeting, Rio Grande, Puerto Rico.  

Chapters

Hartzel, K. (in press 2015). Using Duality Theory to Reframe E-Government Challenges. In T. Bagwell & R. Cropt (Eds.), Ethical Issues and Citizen Rights in the Era of Digital Government Challenges (pp. 35-56).

Hartzel, K. & Deegan, P. (2005). Balancing Individual Privacy Rights and Intelligence Needs: Procedural-Based vs. Distributive-Based Justice Perspectives on the PARTRIOT Act. In A. G. Peace & L. Freedman (Eds.), Information Ethics: Privacy and Intellectual Property (pp. 180-195).

Hartzel, K., Jones, T., & Trott, V. (2004). An OO Approach to Designing Business Intelligence Systems. In M. Anandarajan, A. Anandarajan, & C.A. Srinivasin (Eds.), Business Intelligence in Accounting (pp. 199-214): Springer-Verlag. 

Cases

Hartzel, K., Peace, G., Weber, J. & Nightingale, J. (2002). Ethical Principles for E-commerce. In J. Post & A. Lawrence (Eds.), Business and Society: Corporate Strategy, Public Policy, Ethics (pp. 302-303). Burr Ridge, Illinois: Irwin/Mcgraw-Hill.

Hartzel, K., Mahramas, D. (2001). The Future of Transaction Processing in Financial Firms. In R. Stair & G. Reynolds, Fundamentals of Information Systems (p. 202).

Research Interests

My research focuses on the use of information system technology in supporting collaborative efforts at the group and organizational levels. At the group level, I am exploring how the availability and use of technology affects behavior and attitudes in the areas of social responsibility and participation in social causes. At the organizational level, my interests focus on how inter-organizational information systems affect purchase decisions, supply chain performance, and demand planning.