Student Resources

Duquesne offers many resources to help students succeed. We've listed some of the most helpful below. Click on a tab below to learn more about the resources available to you.

Learning Resources

Learning Resources

Gumberg Library

Gumberg Library provides extensive resources and services for students to access both on-campus and remotely.

Duquesne Writing Center

The Duquesne Writing Center offers resources to promote effective writing and research.

Online Writing Center for Distance Students

The Online Writing Center, hosted by Duquesne's Writing Center, provides distance students with the opportunity to meet online with a trained writing consultant.

Tutoring

The Michael P. Weber Learning Skills Center provides tutoring options for students.


New to online learning? Visit the Essentials in Online Learning at Duquesne Blackboard site for additional resources and information to help you become an effective online student.

Technology Resources

Technology Resources

Technology Assistance

IT Service Desk (Live chat available)
2nd Floor Student Union
help@duq.edu
412.396.4357 or 1.888.355.8226

DUQ Email - Office 365

Access your Duquesne Email through DORI. Visit Email & Calendaring to learn more.

Getting Started with Blackboard

Visit the Essentials in Online Learning at Duquesne Blackboard site under your My Courses list. Access the Getting Started with Blackboard module to learn about and practice using common Blackboard tools.

Blackboard App

The Blackboard app provides access to your Blackboard courses from your mobile device. It is available in the Apple and Google Play stores.

Zoom Meetings

Zoom is a web conferencing tool that allows students to collaborate virtually in real-time with instructors, classmates, family, and friends. Use Zoom for group projects, study groups, video calls, digital office hours with instructors, and more.

Computer Lab Availability

Visit CTS's Lab Hours and Locations page for information on the computer labs available for student use.


New to online learning? Visit the Essentials in Online Learning at Duquesne Blackboard site for additional resources and information to help you become an effective online student.

Services & Support

Services & Support

Disability Services

Disability Services is available to serve our diverse student body, which includes people of all abilities and disabilities. Disability Services can work with you to make sure accommodations are in place to help you through your academic courses.

Academic Advising

Visit Duquesne Academic Advising to learn how to connect with your academic advisor for assistance with registration and academic decisions.

Starfish

Starfish is your personalized Student Support Network. It provides you with a central location from which to connect to the people and services that can help you succeed - all accessible from your Starfish home page.

Duquesne University Bookstore

The Duquesne University Barnes & Noble is the official University bookstore. Online purchasing options are available!

The Center for Counseling & Wellbeing

The Center for Counseling & Wellbeing offers free and confidential counseling services to Duquesne students. Short-term or long-term services are available, depending on your needs.

Health Services

Health Services offers health related services to Duquesne Students. Telemedicine appointments are available to full-time students for non-emergency medical care needs. 

Center for Career Development

The Center for Career Development offers lifetime support to Duquesne Students. Experienced and dedicated staff offer a wide array of services including career exploration, innovative career planning, lifelong career management as well as job search and employment resources.

Financial Aid

Visit Financial Aid to learn more about the aid options that may be available to you.

Student Accounts

Visit Student Accounts for information on payment options.

University Catalogs

View the University Catalogs to see requirements for graduating from your program of study.


New to online learning? Visit the Essentials in Online Learning at Duquesne Blackboard site for additional resources and information to help you become an effective online student.

Netiquette

Netiquette

Communicating Online is Different than Face-to-face

When communicating face-to-face, in addition to words, we use facial expressions, gestures, and tone of voice to communicate and convey meaning. However when communicating in the written form online, all we have are words, which can be easily misinterpreted.

Since a great deal of online communication will occur in writing, important nonverbal cues are absent. Thus, we need to be extra careful to get our true intent across. In order to promote an effective exchange of ideas, it is important that we consider our classmates and instructors and their ability to clearly discern what we are trying to convey when we share our thoughts on a topic in writing.

Consider how you wish to portray yourself online. Would you prefer to be viewed as thoughtful, respectful, friendly and articulate? Or, would you rather be seen as uncaring, disrespectful, arrogant and sloppy? Most likely, you'd rather present yourself as thoughtful, respectful, friendly and articulate. To ensure that your online communication is effective, we offer recommendations in several areas that we think you'll find helpful.

Civility

Remember that you are interacting with other human beings when you post to a forum or send an email. Common courtesy, politeness, and appropriate behavior can be overlooked online, so always ask yourself if you would say what you are typing to that person face-to-face before you hit send! Treat your classmates and the instructor with the same level of respect that you would like to receive.

If someone writes something you don't agree with or that upsets you, don't engage in angry or hostile remarks. Take a deep breath, pause, and reflect before reacting. Recognize that you might have interpreted what you read differently than the writer intended. Consider sending that person a private email asking them to clarify their ideas, or contact your instructor if you need someone to intervene.

Professionalism

There is a difference between how you communicate with your friends and family in an informal setting and how you communicate with colleagues or with a supervisor in a professional context. Consider the online course environment equivalent to a professional workplace setting. Avoid text-message language, emoji, use of GIFs and other shorthand communication used in casual conversation. Reserve small talk and off-topic conversations for the Student Lounge discussion forum.

Content and Citation

Support your opinions and ideas with examples, experiences, other readings, or concepts from the textbook, course materials, and other external sources. Be clear to distinguish your arguments from what someone else has said. Credit your sources by providing the author's name and other associated information.

Keep your discussion board responses concise and meaningful. Avoid long-winded posts that stray from the topic of conversation or from the question your instructor or classmates posed.

Quality

Pay close attention to the content and the quality of your writing. Proofread what you write to ensure you haven't made obvious mistakes with grammar, spelling or punctuation. Read your writing out loud to help identify errors you might not otherwise notice. Take advantage of the Duquesne Writing Center resources and Online Writing Center one-on-one consultations to help improve your writing.

Patience and Respect

Work to engage in a dialogue with one another. Respond to one another's ideas with thought-provoking observations, meaningful comments and genuine questions so that ideas can be developed, explored and clarified.

Respect each other's time. Don't expect an instantaneous response from your instructor or classmates. Give your classmates ample time to respond by posting early on and throughout designated discussion periods.

To Learn More


New to online learning? Visit the Essentials in Online Learning at Duquesne Blackboard site for additional resources and information to help you become an effective online student.

Zoom Etiquette

Zoom Etiquette

To ensure an environment conducive to effective communication between you, your instructor and classmates follow the guidelines below when participating in any Zoom meeting.

Be Professional

We often participate in Zoom meetings from the comfort of our home, apartment or other comfortable location. However, it's important to uphold professional behavior as if we were meeting in a campus classroom or in an office boardroom. Dress appropriately and be in a posture ready to learn. Don't lie in bed or on a couch; act as though you are in the classroom.

Be Ready

Sign on to the Zoom meeting a few minutes before the start of class to ensure your camera and microphone are connected and to be ready to listen and participate at the start of the meeting. You don't want to be fumbling around running updates on your computer or testing your audio when your instructor is speaking and class has begun.

Environment

Find a quiet and private location where you can concentrate and focus on engagement with your instructor and classmates during the Zoom Meeting. If that is not available, and you are in a shared space with others, be sure to use headphones to respect others.

Background

Be mindful that Zoom meeting participants can see everything in your camera view. If you are in a shared space, use a virtual background or angle your camera away from distractions behind you that may be observed by other Zoom meeting participants.

Be Present

Actively listen, pay attention and participate in the Zoom meeting. Avoid multitasking, texting, or working on other coursework. Anticipate distractions that may present themselves during a meeting (e.g. a text message, phone call, a direct message on your computer or a friend walking into the room and talking to you, etc.). Mute your phone and close applications that might cause a disturbance during your meeting. Let your friends, family and/or roommates know that you will be in a Zoom meeting and ask them to respect your privacy and quiet space. Write on a piece of paper or note card, "In a Zoom Meeting" so that you can hold it up quickly to show others that they should not disrupt you.

Mute Your Microphone

To avoid causing disturbances to the class from unintended noises and feedback, mute your microphone when you are not speaking to the class. When it is your turn to speak, unmute your microphone and after speaking mute your microphone once again.

Follow Your Instructor's Zoom Participation Guidelines

In your course syllabus your instructor will indicate course specific guidelines to follow for Zoom meetings.

Follow Guidelines for Camera Use

Your instructor may indicate a preference on whether your camera should be turned on or off during Zoom meetings. Depending on the amount of students participating, the course format and other factors, instructors may ask that students turn on and leave their cameras on during the Zoom meeting. In other cases, your instructor may ask that students turn their cameras off, except when speaking.

Follow Guidelines for Asking Questions

If you have a question for your instructor or you wish to speak in a conversation, follow the course guidelines provided by your instructor. Your instructor may ask you to physically raise your hand, raise the hand icon in Zoom, or simply turn on your microphone and start talking. If you are unsure of the protocol for your course, ask your instructor what he or she prefers.

Zoom Help

If you are unsure of the expectations for using Zoom in a course, ask your instructor to clarify.