HLA Competency Model

Adopted MHA Program Core Competencies

1. COMMUNICATION AND RELATIONSHIP MANAGEMENT

  1. Apply principles of communication and demonstrate specific applications
  2. Present results of data analysis to decision makers
  3. Use factual data to produce and deliver credible and understandable results
  4. Facilitate group dynamics, process, meetings, and discussion
  5. Utilize effective interpersonal skills
  6. Organizational structure and relationships

2. LEADERSHIP

  1. Explain potential impacts and consequences of decision making in situations both internal and external
  2. Accurately assess individual strengths and weaknesses
  3. Adhere to legal and regulatory standards
  4. Engage staff and others in decision-making
  5. Critically analyze organizational issues after a review of the evidence

3. PROFESSIONALISM

  1. Understand professional standards and codes of ethical behavior
  2. Uphold and act upon ethical and professional standards
  3. Demonstrate professional norms and behaviors
  4. Engage in continued professional development including reflection and self-directed learning
  5. Provide visionary thinking on issues that impact the healthcare organization
  6. Critically analyze organizational issues after a review of the evidence

4. KNOWLEDGE OF THE HEALTCARE ENVIRONMENT

  1. Healthcare and medical terminology
  2. Assess the interrelationships among access, quality, cost, resource allocation, accountability, and community
  3. Prepare projects that are credible to governmental, regulatory, professional, and accreditation agencies
  4. Use marketing and needs assessment techniques in support of healthcare program development and implementation
  5. Apply principles and methods of health policy analysis
  6. The interdependency, integration, and competition among healthcare sectors
  7. Analyze and apply funding and payment mechanisms of the healthcare system

5. BUSINESS SKILLS AND KNOWLEDGE

  1. Integrate information from various sources to make decisions and recommendations
  2. Demonstrate critical thinking, analysis, and problem-solving
  3. Apply basic financial management and analysis principles
  4. Apply reimbursement principles, ramifications, and techniques including rate setting and contracts
  5. Apply principles of operating, project, and capital budgeting
  6. Use project management techniques
  7. Use statistical and analytic tools to measure and improve performance