Roberta Penz
Manager of Student Accounts


Bobbi Penz is responsible for overseeing book vouchers, collection, payment plans, refunds, and tuition. Bobbi is a member of the Retention Committee and works closely to help students overcome financial barriers to registration.

Karen Hartupee
Assistant Manager of
Student Accounts


Karen Hartupee is responsible for international student billing, military federal tuition assistance authorization (TA), student refunds, and third party and corporate deferment programs.

Zachary Henry
Accounting Analyst


Zack Henry oversees the loan portfolio and prepares the annual reporting of the 1098-T forms, in addition to working on Retention efforts throughout the year. He is also responsible for accounting analysis for our department.

Robin Connors
Communications and Collections Analyst


Robin Connors provides support to the offices of auxiliary services, controller, finance and business, and treasurer in administrative matters as well as internal and website communications. She also serves as collections analyst for the student accounts office and budget manager for the controller's office.

Germaine Marnell 
Sr. Accounting Clerk 


Germaine Marnell processes weekly student refunds and also manages the daily student account email and voicemails. In addition, she participates in Retention efforts throughout the year.