Frequently Asked Questions


Billing

Will I receive a tuition statement in the mail?

Tuition bills are available exclusively online. Students will log into DORI and click on the Tuition Payment Portal Tab > Access Tuition Payment Portal.

How can I make sure that my parents/guardians have access to my tuition bill?

Student account information is protected by the federal privacy law known as FERPA.  Therefore, students must be proactive and add their parents/guardians as their "Authorized User" in the Tuition Payment Portal.  Once this step is taken, our staff will be able to discuss the account details with them, they will be notified when bills are posted online and have their own access to your billing account.  Otherwise, ONLY the student will have access to their account information.

Why do I need an Authorized User?

FERPA, the Family Educational Rights and Privacy Act, is a federal privacy law. It prohibits the release of specific student account information to anyone other than the student without their consent.  Duquesne University uses the Authorized Payer functionality as a FERPA release.

It is important to note that the student must be proactive to maintain their own Authorized Users access.  Each student may add or delete users at any time.

Access to the Parent Payment Portal allows Authorized Payers to:

  • Pay their student's account balance
  • Setup a semester-based Payment Plan
  • Receive eBill announcements and view billing statements
  • Make a room deposit.

How do I set up an Authorized User?

Students will log into the DORI portal 
Select: Tuition Payment Portal tab > Tuition Payment Portal.

On the landing page, click "Add New" in the Authorized Users box.

You will be prompted for some information about the Authorized Payer.  Once you have completed this process, the person you have Authorized will be emailed to notify them of their own login name and the link to setup their secure password at the Parent Payment Portal

The ONLY way to have access to your student's tuition bill, be notified when bills are posted online, and be permitted to discuss the account with our office staff, is to be added as an Authorized User.

Where can I find the costs for tuition, fees, room and board?

 Tuition and fee information can be found at duq.edu/admissions-and-aid/tuition.

Why do I have a hold on my account?

Student Accounts applies holds when there is a balance outstanding.  These holds prevent the release of official transcripts and diplomas, and may prevent registration for future terms. Payment on account does not automatically release the hold. This process is run daily by Student Accounts. Click here for more information.

I have health insurance through my parents/employer. How do I opt out of the University Health insurance?

Students are required to log into www.qmservicesinc.com to complete the waiver.  THIS IS AN ANNUAL REQUIREMENT.  To log in, use the Student ID number (D0______) and birthdate (mm/dd/yyyy).  Once your insurance has been validated, the insurance company will provide a credit for your account. For any questions, please contact QM Services at 1-800-273-1715.

For additional assistance on how to Waive or Enroll in the SHIP, use our Step-by-Step How to Guide!

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Paying

Financial Responsibility Agreement

When a student formally registers for classes at Duquesne University, either by submitting proper registration forms to their advisor or by registering online, the student agrees to the financial obligation terms in the Financial Responsibility Agreement.

When is tuition due?

Tuition payment is due in full by the end of the first week of class each semester. Accounts not paid at that time will be subject to late fees, at the rate of 1.5% per month.  Account holds will also be applied.

How much do I owe?

 All account billing details and payments can be made in the Tuition Payment Portal. The "activity details" screen displays real time account activity and the current balance due.

What are my payment options?

a.  Online payments in the Tuition Payment Portal via an eCheck, Master Card, Discover, American Express and VISA
b.  Monthly semester-based payment plan (enrollment in Tuition Payment Portal)
c.  Payment by mail:  Duquesne University; Cashier's Office; 600 Forbes Avenue; Pittsburgh, PA 15282
d.  Payment in person at the Cashier's Office (cash, check or money order only) located ground floor, Administration Building
e.  FLYWIRE helpful for international students

Why is my "Current Statement" not current?

The current statement refers to the last bill posted to your account. Bills are a snapshot of your account at a particular date; while the student account can be charged or credited at any time. You should check "activity details" in the Tuition Payment Portal to see the current balance due. If you need a copy of a bill for a particular term, contact Student Accounts.

My first bill showed my loan (Stafford/Parent Plus/Grad Plus), but now they have disappeared and I have a balance due. What happened to these awards?

The first invoice of each term lists anticpated financial aid, such as Stafford, Parent Plus and Graduate Plus loans, since the University does not receive these funds until the term begins. By displaying these on the invoice, you can see any balance due on your account or any refund resulting from the loans.  If you have not successfully completed online entrance counseling and signed the electronic promissory note at www.studentloans.gov, the University will not receive payment for your loans.  This may result in a balance due, account hold, late fee assessment and delayed refund.

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Tuition Insurance

Do I have to purchase tuition insurance

No, you do not have to purchase tuition insurance. Tuition insurance is completely optional.

Why would I need tuition insurance?

Tuition insurance allows you to protect your investment in higher education. Tuition insurance can reimburse you for non-refundable tuition, fees, and room and board costs (up to the amount of your policy limits) should you have to withdraw from school for a covered reason.

Does Duquesne University make a profit from tuition insurance?

No. Duquesne does not profit from the insurance policies.

What does the tuition insurance cover?

Tuition insurance can reimburse you for up to 100% of tuition costs, as well as fees, room and board if you need to withdrawal from school for a covered reason.

Can I purchase insurance after the semester starts?

No. You must enroll in tuition insurance prior to the first day of classes.

Does the tuition insurance cover expenses if I withdraw from one course?

No. Tuition insurance only covers you when you completely withdraw from ALL classes during the term that you purchased tuition insurance.

What if I have additional questions?

Please contact GradGuard at 866.724.4384 for additional information.

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Financial Aid

Why hasn't my financial aid posted to my account?

If you have been awarded Stafford, Graduate Plus or Parent Plus loans and the funds have not been applied to your account, most likely, the promissory note and/or entrance counseling requirements have not been satisfied.  You can fulfill these requirements by logging into www.studentloans.gov

I have applied for additional financial aid to help with my off campus expenses. How/when will I receive these funds?

Student Accounts begins processing refunds the second week of each term (the first week is the drop/add period).  Students should sign up for Direct Deposit so that the funds can be deposited into their personal bank account.  Students that do not sign up will have their refund check sent home to their permanent address.  Students are not permitted to pick up the refund checks.

How can I use my financial aid to purchase books?

If Student Accounts can verify that you have excess financial aid, any amount of this can be electronically transferred to the University bookstore.  You will need to complete an authorization form, indicating your student ID number and the amount of your request.  Please visit our website for additional information and the authorization form.

If I want to reduce the amount of my financial aid, how do I do that?

You will need to submit these changes to financial aid directly. To contact their office, call 412.396.6607 or via email.

Why isn't work study deducted from my tuition bill?

If a student receives work study, they are eligible to earn up to the amount shown on their award letter. They should contact Human Resources for job availability.

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Miscellaneous

I am a new student. When will I be able to log into DORI?

Ususally, within 48 hours of paying your admission deposit, you will be able to establish your Multipass password. With this, you will be able to log into the DORI portal.

How can I add extra money to my student's meal account?

Information regarding meal plans can be obtained by contacting Dining Services at 412.396.5819.

How can I reset my Multipass password?

To reset your password, go to the DORI home page and click the "Having problems signing in" link. If additional help is required, contact the IT Service Desk at 412.396.4357 or via email.

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