Meet Our Team

Roberta Penz Manager of Student Accounts 412.396.5561 penzr@duq.edu	Bobbi Penz is responsible for overseeing book vouchers, collection, payment plans, refunds, and tuition. Bobbi is a member of the Retention Committee and works closely to help students overcome financial barriers to registration.
Karen Hartupee Assistant Manager of Student Accounts 412.396.6588 hartupeek@duq.edu	Karen Hartupee is responsible for international student billing, military federal tuition assistance authorization (TA), student refunds, and third party and corporate deferment programs.
Zachary Henry Accounting Analyst 412.396.1276 henryz@duq.edu	Zack Henry oversees the loan portfolio and prepares the annual reporting of the 1098-T forms, in addition to working on Retention efforts throughout the year. He is also responsible for accounting analysis for our department.
Robin Connors Communications and Collections Analyst 412.396.6587 connorsr@duq.edu	Robin Connors provides support to the offices of auxiliary services, controller, finance and business, and treasurer in administrative matters as well as internal and website communications. She also serves as collections analyst for the student accounts office and budget manager for the controller's office.

Germaine Marnell
Sr. Accounting Clerk
412.396.6684
marnellg@duq.edu

Gerry Marnell processes weekly student refunds and also manages the daily student account email and voicemails. In addition, she participates in Retention efforts thourghout the year.