Meet Our Team

Roberta Penz
Manager of Student Accounts


Bobbi Penz, Manager of Student Accounts, is responsible for overseeing book vouchers, collection, payment plans, refunds, and tuition. Bobbi is a member of the Retention Committee and works closely to help students overcome financial barriers to registration.

Karen Hartupee
Assistant Manager of
Student Accounts


Karen Hartupee, Assistant Manager of Student Accounts, is responsible for international student billing, military federal tuition assistance authorization (TA), student refunds, and third party and corporate deferment programs.

Zachary Henry
Accounting Analyst


Robin Connors
Communications and Collections Analyst


Robin Connors, Communications and Collections Analyst, provides support to the offices of auxiliary services, controller, finance and business, and treasurer in administrative matters as well as internal and website communications. She also serves as collections analyst for the student accounts office and budget manager for the controller's office.