Making Thorough Referrals

Making a good referral takes skill and patience. Really good referrals include follow-up to make sure that the student is getting the support he/she needs. When making a referral to the University Counseling Services please use a Referral Form.  Here are some elements of making a thorough referral:
  • Tell the person about the referral agency. Be as personal as you can. You might say, "I know a student who went to the Counseling Center for a while during her first year, and they really helped her through her homesickness," or "I know someone who went to the Learning Skills Center when they were having trouble with their math class, and they were able to find a tutor." Do not disclose more than you are comfortable with, but try to give it a personal touch.
  • Offer to call or go with them to make an appointment. Suggest that they call at that moment. If the time you are talking is after-hours, make a plan to call at a specific time the next day.
  • Follow up on your conversation. If the person insisted on making the call him/herself, go to the person at the next opportunity and ask how the call went. If you called or went with the person, get back to the person after his/her first solo appointment to find out how it went. Follow-up serves two purposes: 1) It lets the person know you are truly interested; 2) It gives you an opportunity to intervene again if the person did not follow through

Information in this site is not intended to replace a one-on-one consultation with a licensed mental health worker.  If you are a student having problems, we urge you to contact us at 412.396.6204 to schedule an appointment.