Frequently Asked Questions About the EAP

Provided by Lytle Behavioral Health

What Is "EAP"?

EAP stands for Employee Assistance Program. Your employer has contracted with us, EAP Services of Lytle Behavioral Health, to provide this program for you. Your EAP provides you and your family with free and confidential help in dealing with personal problems.

With What Kinds of Problems Can The EAP Help?

Your EAP can help you and your family with most any kind of problem that affects your personal well-being and your ability to perform your job. These include marital or family problems, financial or legal difficulties, emotional or stress related problems, drug or alcohol abuse, or problems related to work. The EAP provides a counselor who can assess the problem and see to it that you or your family member receives the appropriate assistance.

How Do I Use The EAP?

To get help, just call 1-800-EAP-7272 (1-800-327-7272). Professional counselors are available all day, every day. Should you need or want to meet with a counselor, a time will be scheduled that is convenient for you.

Will My Company Know That I'm Using EAP Services?

Confidentiality is one of the most important aspects of the EAP. Be assured that if you or a family member contacts the EAP directly, no one in your company will know unless you tell them. If, because of your job performance, you are referred to the EAP by your supervisor, no information concerning the nature of the problem will be released without your written consent. The only information your supervisor will be given will be that you have contacted the EAP and whether you intend to comply with the EAP counselor's recommendations.

Who Pays for EAP Services?

Your employer pays for these EAP services. Sometimes, there may be a need for additional professional services and a referral is made to an outside agency. In such cases, the EAP staff will work with you to find services covered by your health insurance or that you can afford.

Call your EAP for confidential help with:

  • Stress
  • Emotional Issues
  • Marital Or Family Trouble
  • Divorce Or Separation
  • Financial, Legal Problems
  • Alcohol, Drugs
  • Loss Of Loved Ones
  • Work Related

Visit your EAP Online

Go to the LytleEAP Home Page, click on 'LYTLE EAP PORTAL LOGIN' in the middle of the page and enter the password - duquesne (all lower case).